Richard,

 

Many thanks for this confirmation. I would have bet my last dollar that closing 
and restarting the errant Dropbox had no impact on the bug but I couldn't swear 
I had tried that and wanted to report accurately to the Dropbox support rep.

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Richard Turner
Sent: Tuesday, February 28, 2017 3:38 PM
To: viphone@googlegroups.com
Subject: Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

 

I had a similar exchange of emails with their tech support today and confirmed 
that closing it out of the app switcher does not help at all. Nor does deleting 
and reinstalling it. 36.2 is simply broken.

I think they may have finally heard me.

What surprises me is I covered all that in my initial bug report to them.

But, after saying it several times, maybe they will fix it sooner rather than 
later.

Richard

 


On Feb 28, 2017, at 1:28 PM, Alan Lemly <wale...@gmail.com> wrote:

Hello List,

 

As we've been discussing, the latest Dropbox version 36.2 update has a bug that 
causes the app to close or crash when double tapping on the files button and 
attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:

 

" Could you please try restarting the app and let us know if the issue 
persists?"

 

Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.

 

If someone will make sure version 36.2 is closed out of the App Switcher and 
restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.

 

Alan Lemly

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