Hi, thank you for your help. Certainly appreciate it. She is not a voiceover 
user. I forgot to mention that.

Sent from my iPhone

> On Dec 18, 2017, at 8:49 PM, Shai <shai...@gmail.com> wrote:
> 
> Hello Wendy,
> As to the part where no one hears her, I would confirm that the
> microphone is not muted. To do this, answer the call and take the
> phone away from the ear to envoke the speaker phone if she is a
> VoiceOver user and flick to the hide keypad button along the bottom
> and double tap on it. Next, flick to find the mute button and make
> sure that it is not selected. If it's selected double tap to unmute.
> As to the part where she is not able to hear anyone I would try
> turning up the volume using the volume up button  at the left side of
> the phone. If she is still not able to hear anyone I would go to Apple
> to have it checked out.
> 
> 
>> On 12/18/17, Wendy Alling <wendall...@comcast.net> wrote:
>> Hi, hope someone can help with this. My sister has an iPhone 6 ass. When she
>> tries to answer a call after it rings she answers the call and can’t hear
>> anyone and no one can hear her. Any suggestions on what to do?
>> 
>> Sent from my iPhone
>> 
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