Here is the response from Amazon.
<https://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&K=18FC73VZX7GOE&M=urn:rtn: msg:20180720153451ae0ebf6d97494b1388db29441800p0na&R=2WWE6WU9W1V7U&T=C&U=htt p%3A%2F%2Fwww.amazon.com%2Fref%3Dpe_584750_33951330_cscem_amznhome_logo_1471 &H=3UETQ9CMA1POALES9CT0TFIZOWEA&ref_=pe_584750_33951330_cscem_amznhome_logo_ 1471> <https://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&K=18FC73VZX7GOE&M=urn:rtn: msg:20180720153451ae0ebf6d97494b1388db29441800p0na&R=2WWE6WU9W1V7U&T=C&U=htt ps%3A%2F%2Fwww.amazon.com%2Fgp%2Fcss%2Fhomepage.html%2Fref%3Dpe_584750_33951 330_cscem_ya_1471&H=E6TJGONG2UENZ7NMGAOPTDK7PB4A&ref_=pe_584750_33951330_csc em_ya_1471> Your Account <https://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&K=18FC73VZX7GOE&M=urn:rtn: msg:20180720153451ae0ebf6d97494b1388db29441800p0na&R=2WWE6WU9W1V7U&T=C&U=htt p%3A%2F%2Fwww.amazon.com%2Fref%3Dpe_584750_33951330_cscem_amznhome_1471&H=OB ZSBDJJBO4UDIL2Q6NMGME72BYA&ref_=pe_584750_33951330_cscem_amznhome_1471> Amazon.com Message From Customer Service Hello Rebecca, I understand that you are facing issue while scrolling to next page while reading eBook with voiceOver on Kindle app for iPhone 7 plus. I'm sorry for the inconvenience. I'm sorry however, this issue needs real time assistance so that we can gather required information to investigate the issue and try real time troubleshooting to help you in this case. I request you to please contact us via phone or chat (whichever would be convenient for you), as you can speak to our live customer support executives who can discuss the problem in detail and resolve the issue to your satisfaction. I hope you understand our limitations via email. To better resolve your issue, it would be best to do so live via chat or phone. I understand that you are being redirected to our phone/chat support, however, I am sure we can resolve the issue quickly in an efficient manner if we can converse with you in a real-time manner. You can reach Kindle Customer Support by clicking the following link: To contact us via phone: http://www.amazon.com/clicktocall-kindlesupport <https://www.amazon.com/gp/f.html?C=3GG4DES2VDURU&K=18FC73VZX7GOE&M=urn:rtn: msg:20180720153451ae0ebf6d97494b1388db29441800p0na&R=2WWE6WU9W1V7U&T=C&U=htt p%3A%2F%2Fwww.amazon.com%2Fclicktocall-kindlesupport%3Fref_%3Dpe_584750_3395 1330&H=EVPFKJAA7SOWHKU2KSHDQCVRFQGA&ref_=pe_584750_33951330> To contact us via chat: http://www.amazon.com/clicktochat-kindlesupport <https://www.amazon.com/gp/f.html?C=3GG4DES2VDURU&K=18FC73VZX7GOE&M=urn:rtn: msg:20180720153451ae0ebf6d97494b1388db29441800p0na&R=2WWE6WU9W1V7U&T=C&U=htt p%3A%2F%2Fwww.amazon.com%2Fclicktochat-kindlesupport%3Fref_%3Dpe_584750_3395 1330&H=2IAW1VEKWTEWDAD495PODQJPOPAA&ref_=pe_584750_33951330> Here are our customer service phone numbers:- U.S. and Canada: 1-888-280-4364 - International: 1-206-266-2992 Let me assure you that we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction. We are here to help you round the clock. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Ali Mehdi Amazon.com Thank you for your inquiry. Did I solve your problem? <https://www.amazon.com/gp/f.html?C=3GG4DES2VDURU&K=18FC73VZX7GOE&M=urn:rtn: msg:20180720153451ae0ebf6d97494b1388db29441800p0na&R=2WWE6WU9W1V7U&T=C&U=htt p%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fsurvey%3Fp%3DA3V2D9XUHVP438%26k%3Dhy% 26ref_%3Dpe_584750_33951330_cscem_hmdyes_ht_1&H=CE9YPSD9HNCFPVAH46A491Z6FCEA &ref_=pe_584750_33951330_cscem_hmdyes_ht_1> Yes <https://www.amazon.com/gp/f.html?C=3GG4DES2VDURU&K=18FC73VZX7GOE&M=urn:rtn: msg:20180720153451ae0ebf6d97494b1388db29441800p0na&R=2WWE6WU9W1V7U&T=C&U=htt p%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fsurvey%3Fp%3DA3V2D9XUHVP438%26k%3Dhn% 26ref_%3Dpe_584750_33951330_cscem_hmdno_ht_1&H=44AYU5M1ZAIZ64VNYV74CMJJRDQA& ref_=pe_584750_33951330_cscem_hmdno_ht_1> No Your feedback is helping us build Earth's Most Customer-Centric Company. Original Message Hello. When I am reading a Kindle book with voiceOver I can not scroll to the next page in the Kindle app. If I listen to the book it works fine. If I read it with my refreshable braille display, I can not pan to the next page. The Kindle app used to be my favorite reading app for braille but now it's horrible with Braille. I'm using a 7 Plus and IOS 11.4.1 Thanks. Rebecca Ilniski Email: rilni...@gmail.com <mailto:rilni...@gmail.com> <mailto:rilni...@gmail.com> Rebecca Ilniski Email: rilni...@gmail.com <mailto:rilni...@gmail.com> -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
