SHERRIE, were you using the Window 10 Mail app or something? I had to go onto 
gmail.com, change my layout to Desktop, since I can never seem to get anything 
done with the Mobile layout, and created the label that way. It showed up 
perfectly fine on my iPhone's Mail app. This is so strange. It's another thing 
I'll have to call Apple about. Before I do, though, I'll make a backup and 
update to the latest iOS version, just in case that's the issue--though I 
highly doubt that will fix things. You never know, I guess.


Thanks,
Ari

> On Jan 27, 2019, at 4:09 PM, Sherrie Gosling <nanagoose4...@gmail.com> wrote:
> 
> I can still create a new folder but not the way you suggest. I just tried it 
> using Jaws 19.
> In the Mail app I went to Folders and pressed space bar. I moved through the 
> beginning of the list where it has my joined folders. When I reached my first 
> individual account it said
> Create new folder for Silly 4 account. Press space bar.
> So I did and typed in a name and pressed enter.
> Then I pressed enter on the OK that came up.
> I then went to check and see if the folder showed up on my iPhone and it did, 
> at the bottom of the folder list for that account.
> HTH,
> Sherrie Gosling
>  
> Sent from Mail for Windows 10
>  
> From: englishride...@gmail.com
> Sent: Sunday, January 27, 2019 3:15 AM
> To: VIPhone Email List
> Subject: Problems creating a new folder in the Mail app.
>  
> For a while now, I've been having issues creating a new folder in my Gmail 
> account using the Mail app. I used to be able to go to my list of folders, 
> press edit, then press new. That would let me write a folder name, hit done, 
> and have a new place to move emails. It would also sync beautifully with 
> Gmail, creating a label on the server that I could use in Gmail on the web, 
> too (not that I do that much anymore). Now, I just get a message that says 
> something like, "Could not create new mailbox." Has anyone else had this 
> problem?
>  
>  
> Thanks,
> Ari
>  
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