Hi Richard, Rather I swipe or flick, I get the exact same results. Yes, as I said in my previous message, I do clear out the entire app switcher. As I said in my previous message which ever channel I use, again, I get the exact same results. Janet
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Richard Turner Sent: Thursday, May 30, 2019 7:05 PM To: viphone@googlegroups.com Subject: Re: Seeing AI App Question Please. When you touch the area of the screen that says short text, you want to flick up to change channels, not tap. Also, have you cleared everything out of the app switcher? You also did not say which channel you are using. Richard Check out my web site at: www.turner42.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com&data=02%7C01%7C%7C633c05971fbe4621637e08d6bb714c96%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636902492616129219&sdata=9qG6zwn2QJ9Xe5fJyao6MewzLG36u7TAieLK72Tg19c%3D&reserved=0> “The Hitch Hiker's Guide to the Galaxy has this to say on the subject of flying. There is an art, it says, or rather, a knack to flying. The knack lies in learning how to throw yourself at the ground and miss." --Douglas Adams, from Life, The Universe and Everything, p.59 The most common way people give up their power is by thinking they don't have any." -- Alice Walker On May 30, 2019, at 4:29 PM, janet gross <janet.harv...@outlook.com<mailto:janet.harv...@outlook.com>> wrote: Hi All, I used to be able to use the Seeing AI app until I got my new XR phone, but now, for some unknown reason the app doesn't work 99.9 percent of the time. When I open the app and hold it over a can of soup or a box, etc, sometimes it will beep for a few seconds, and sometimes it just doesn't do anything, very seldom it will try to mumble a few words that I can't understand, and the phone also gets quite warm. I've just called Microsoft support through the Be My Eyes app, and they told me they can't do any trouble shooting over the phone. Although, they did read my can of soup to me, but I guess that might be all they can do, not sure! LOL! All MS could tell me was to take it to an Apple store, and let them see how it is acting because they think something must be wrong with the hardware, or I might have some kind of virus or a worm, and Apple needs to see this. MS also said the Seeing AI app is pretty strait forward, so I shouldn't be having this problem. So my question is can anyone tell me what settings to check to see if I have the app set up correctly? I've uninstalled the app two times, and reinstalled it. I've picked the voice I want to use for the app. I've checked the language, I've allowed the app to use my camera. When I double tap on which reading option I want to use meaning either to read a product, short text, document, etc, sometimes, voiceover just completely stops talking, but I can still hear some tapping sounds, so I know the phone or the app is doing something, but I have to close the Seeing AI app through the app switcher, to get voiceover to talk again, and go back into the app. Sometimes the screen jumps to the app switcher, or just closes the entire app. I've reset my phone up as a new phone two times since I've had it, I've reset my network settings as well, so any opinions will be greatly appreciated! Thank you all. Janet Peace Be With You. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. 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