Janet, is Manage Lighting turned on? This can be found in Menu within the app? With this on the app uses the flashlight on the iDevice if more light is required. This is the only thing that hasn’t been mentioned. & the only thing that comes to mind.
Donna > > Hi Richard, > Rather I swipe or flick, I get the exact same results. > Yes, as I said in my previous message, I do clear out the entire app > switcher. > As I said in my previous message which ever channel I use, again, I get the > exact same results. > Janet > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Richard Turner > Sent: Thursday, May 30, 2019 7:05 PM > To: viphone@googlegroups.com > Subject: Re: Seeing AI App Question Please. > > > When you touch the area of the screen that says short text, you want to flick > up to change channels, not tap. > Also, have you cleared everything out of the app switcher? > You also did not say which channel you are using. > Richard > > > Check out my web site at: www.turner42.com > “The Hitch Hiker's Guide to the Galaxy has this to say on the subject of > flying. There is an art, it says, or rather, a knack to flying. The knack > lies in learning how to throw yourself at the ground and miss." --Douglas > Adams, from Life, The Universe and Everything, p.59 > > The most common way people give up their power is by thinking they don't have > any." -- Alice Walker > > > On May 30, 2019, at 4:29 PM, janet gross <janet.harv...@outlook.com> wrote: > > Hi All, > I used to be able to use the Seeing AI app until I got my new XR phone, but > now, for some unknown reason the app doesn't work 99.9 percent of the time. > When I open the app and hold it over a can of soup or a box, etc, sometimes > it will beep for a few seconds, and sometimes it just doesn't do anything, > very seldom it will try to mumble a few words that I can't understand, and > the phone also gets quite warm. I've just called Microsoft support through > the Be My Eyes app, and they told me they can't do any trouble shooting over > the phone. Although, they did read my can of soup to me, but I guess that > might be all they can do, not sure! LOL! All MS could tell me was to take it > to an Apple store, and let them see how it is acting because they think > something must be wrong with the hardware, or I might have some kind of virus > or a worm, and Apple needs to see this. MS also said the Seeing AI app is > pretty strait forward, so I shouldn't be having this problem. So my question > is can anyone tell me what settings to check to see if I have the app set up > correctly? > I've uninstalled the app two times, and reinstalled it. I've picked the > voice I want to use for the app. I've checked the language, I've allowed the > app to use my camera. When I double tap on which reading option I want to > use meaning either to read a product, short text, document, etc, sometimes, > voiceover just completely stops talking, but I can still hear some tapping > sounds, so I know the phone or the app is doing something, but I have to > close the Seeing AI app through the app switcher, to get voiceover to talk > again, and go back into the app. Sometimes the screen jumps to the app > switcher, or just closes the entire app. > I've reset my phone up as a new phone two times since I've had it, I've reset > my network settings as well, so any opinions will be greatly appreciated! > Thank you all. > Janet > > Peace Be With You. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. 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