It happens when you make a face time call > On Sep 30, 2019, at 5:16 AM, Maria Reyes <maria2...@gmail.com> wrote: > > Well, on my iPhone X I could not reproduce this bug. Maybe I don't make > enough phone calls. Does this bug include FaceTime calls? Let's see if I can > reproduce this on my 11 Pro. > > want to join my WhatsApp group VIP Apple Users? Email me privately and I will > happily add you. > maria2...@gmail.com > >> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone >> <viphone@googlegroups.com> wrote: >> >> The same thing happened to me. I reported this bug to Apple. They are >> working on it. >> >> Sent from my iPhone >> >>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira >>> <chantalac.ferre...@gmail.com> wrote: >>> >>> The same thing has happened to me. But the suggestions of phoning my >>> phone or turning it off and on has not helped. >>> >>> The strange thing is that I can bring up Siri and get the feedback and >>> then when I'm on the Siri screen VoiceOver works. But the minute I go >>> back to the home screen, nothing. >>> >>> I have no idea what else to do. >>> >>> Any other suggestions. >>> >>> Kind regards >>> >>> Chantal >>> >>>>> On 9/30/19, karuna Chopra <kar...@chopra.us> wrote: >>>> Yes! You are absolutely right! I have had this happening to me at least >>>> three or four times a day! Not only is it very and Irving, but I also end >>>> up >>>> wasting a lot of time. Often times I have to get cited help to get my phone >>>> back up and running! Very very frustrating! >>>> >>>> >>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel <siegh...@live.ca> wrote: >>>>> >>>> >>>> >>>> All I can say is to bombard Apple Accessibility wit emails about ithis. >>>> >>>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of >>>> ke...@kellford.com >>>> Sent: Sunday, September 29, 2019 2:11 PM >>>> To: viphone@googlegroups.com; accessibil...@apple.com >>>> Subject: RE: Voiceover, all system sounds an d vibrations stop after making >>>> many phone calls >>>> >>>> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >>>> Just yesterday it happened on three successive calls for example. >>>> >>>> Kelly >>>> >>>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of >>>> Sieghard Weitzel >>>> Sent: Sunday, September 29, 2019 3:24 PM >>>> To: 'accessibil...@apple.com' <accessibil...@apple.com> >>>> Cc: viphone@googlegroups.com >>>> Subject: Voiceover, all system sounds an d vibrations stop after making >>>> many >>>> phone calls >>>> >>>> Hello, >>>> >>>> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the >>>> third >>>> Gen iPod Touch were first released with Voiceover and I have also been beta >>>> testing new iOS releases for many years. >>>> >>>> I started Beta testing iOS 13 almost since the start of the public beta >>>> program and already experienced the issue I mentioned in the subject line >>>> throughout the beta cycle. >>>> I as well as other Voiceover beta testers I know have reported this via >>>> the >>>> Feedback app during the beta cycle. I am sure given how many other >>>> Voiceover >>>> users experience this, it has also been reported to Apple Accessibility >>>> since the official release. >>>> I will also CC this to the Viphone list where visually impaired users >>>> discuss iOS and iOS devices so they can forward this back to Apple >>>> accessibility, I tried to outline the issue in as much detail as possible >>>> so >>>> there is no point for others to have to re-write all this, but of course >>>> everybody can feel free to add any comments to what I wrote. >>>> >>>> The issue: >>>> you make a phone call and after you hang up all sounds go away as do >>>> vibrations. >>>> >>>> Different users seem to be effected differently, some experience this more >>>> than others, but it happens on phone calls, Facetime calls as well as calls >>>> with other apps such as Skype. >>>> It used to be that for me it mostly happened if I was using the wired Apple >>>> Earpods and then asked SIRI to call somebody and then used te in-line >>>> remote >>>> button on the Earpods cable to hang up the call. >>>> Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls >>>> directly >>>> from the phone without any headset and hung up with a 2-finger double tap >>>> and both times my phone went silent and it is then extremely difficult for >>>> a >>>> blind person to get Voiceover and other sounds back. Vibrations also go >>>> away >>>> except for a very small amount of haptic feedback when I press the virtual >>>> home button (I have an iPhone 8), not sure if people who have an X/XR/XS or >>>> 11/11 Pro get any haptic/vibration feedback at all. >>>> I often use the Mute switch to determine if the phone is still even on when >>>> I have an issue with Voiceover going silent. Wen the phone is unlocked or >>>> on >>>> the lock screen and I flick the switch to Mute, there is a vibration and >>>> that is a good way to make sure the phone is on, but even that vibration is >>>> not present in this case. >>>> If I call my phone from another phone I also get no vibrations even so I >>>> have set my phone to vibrate any time a call comes in. To a blind person it >>>> almost appears as if the phone was off, but my wife who is sighted says she >>>> can do anything on the phone and when I call it the call pops up on the >>>> screen and she can answer it. >>>> >>>> Fixes: >>>> I have tried to triple tap the home button which I set up to toggle >>>> Voiceover on and off, but that in itself has no effect. Same with asking >>>> SIRI to turn Voiceover on and off, when the phone is in this state I also >>>> get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up >>>> and is listening, but the tone doesn’t play and if I ask something like >>>> “What time is it” SIRI shows the result but it does not speak the time as >>>> it >>>> usually does. As I said, all sounds are gone as if the volume was >>>> completely >>>> at 0%. And, before you suggest that it is maybe because the volume dropped >>>> to 0%, it is not since I always check this by pressing the volume up button >>>> repeatedly and my wife confirms that volume was actually at 100%. >>>> >>>> Sometimes this resolves itself if I call the phone and answer the call, >>>> then >>>> hang up the second call and then turn Voiceover on and off, but there have >>>> been times when the only solution was to completely turn off the phone and >>>> turn it back on. >>>> Of course for a completely blind person this is also not always easy if you >>>> get no feedback whatsoever, I have to hold the Power button for a bit >>>> hoping >>>> I did so long enough so the Power Off button is there and then that a >>>> double >>>> tap will activate it, then wait 30 seconds so hopefully the phone has >>>> completely shut down and then push and hold the power button again to start >>>> it up again. As I said, I can’t even confirm whether the phone is off or >>>> not >>>> by flicking the Mute switch, normally I could do this and if I don’t get a >>>> vibration when I flick it to Mute it is a pretty good indication that the >>>> phone has powered down. >>>> Of course a hard reset is also possible. On my iPhone 8 I can press Volume >>>> Up followed by Volume Down followed by pushing and holding the power button >>>> for about 10 or 12 seconds, but again, I should not have to do this several >>>> times a day just because I actually want to use my expensive, high-end >>>> iPhone to make phone calls and this bug exists and Apple can’t be bothered >>>> to fix it since it only affects Voiceover users. >>>> Consider this scenario: a sighted user makes a phone call or a Facetime >>>> call >>>> and after they tap the end call button the display goes completely black or >>>> blank. They now have no visual feedback and if another call comes in the >>>> phone rings, but they can’t see anything on the screen, except for the >>>> ringing it appears to be a dead phone. They now have to try to answer the >>>> call without visual feedback or they have to try and turn the phone off >>>> without any visual feedback whatsoever and then back on. I wonder what >>>> consumers would post to social media and what the tech press would say >>>> about >>>> this scenario. One thing I am sure of, such a bug would have never survived >>>> even a week before it was fixed and it certainly would not have survived an >>>> entire beta cycle and made it into the final release and two subsequent >>>> releases, 13.1 and 13.1.1. >>>> >>>> All I can say is that this issue needs to be fixed asap. >>>> This bug should definitely not survive even one more update and in fact a >>>> 13.1.2 update should be forthcoming within 1 or at most 2 weeks >>>> specifically >>>> to address this issue. >>>> It is completely unacceptable and it diminishes Apple’s reputation for >>>> having the most polished experience and the most accessible devices for >>>> people with disabilities. >>>> Time Cook once said that “accessibility was a basic human right” and if >>>> that >>>> is so then such a major issue is violating the human rights of any >>>> Voiceover >>>> users who experiences this multiple times every day. >>>> >>>> >>>> Best regards, >>>> Sieghard Weitzel from Smithers, British Columbia, Canada >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or if >>>> you feel that a member's post is inappropriate, please contact the owners >>>> or >>>> moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>> caraqu...@caraquinn.com >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to viphone+unsubscr...@googlegroups.com. >>>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/viphone/MWHPR06MB25730146C7FFA2D94428C549C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or if >>>> you feel that a member's post is inappropriate, please contact the owners >>>> or >>>> moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>> caraqu...@caraquinn.com >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to viphone+unsubscr...@googlegroups.com. >>>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/viphone/03c501d5770a%246a303460%243e909d20%24%40kellford.com. >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or if >>>> you feel that a member's post is inappropriate, please contact the owners >>>> or >>>> moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>> caraqu...@caraquinn.com >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to viphone+unsubscr...@googlegroups.com. >>>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/viphone/MWHPR06MB2573A5AEAC14BA4103E9EE69C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or if >>>> you feel that a member's post is inappropriate, please contact the owners >>>> or >>>> moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>> caraqu...@caraquinn.com >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to viphone+unsubscr...@googlegroups.com. >>>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/viphone/37C68CAE-B8C2-4903-8BF7-523C1A325C70%40chopra.us. >>>> >>> >>> >>> -- >>> Kind regards >>> >>> Chantal >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>> caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to viphone+unsubscr...@googlegroups.com. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/viphone/CABn3qf%2BRY9yujgtcQcp%2Bi2ax2f2xysc7TgizO%2BPz0Wx_P%2BoX8A%40mail.gmail.com. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/9E3FF335-17A9-4592-A854-F63812AE36D2%40verizon.net. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/CD59529F-AFFF-422C-9550-2F692E4063D6%40gmail.com.
-- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/66A4A155-74C9-4589-AA37-ED95340D5D54%40icloud.com.
