I received a phone call this morning. I answered the call but before hanging up I turned off voiceover while on the call when the call hung up on its own I waited a few minutes and brought the voiceover back by clicking the side button three times this worked for me I hope this helps Yesterday all I could do was do a hard reboot and that is what the people that accessibility told me to do I do not like to do that because I feel that it’s going to end up ruining my phone
Sent from my iPhone > On Sep 30, 2019, at 6:17 AM, 'wui chin Leong' via VIPhone > <viphone@googlegroups.com> wrote: > > It happens when you make a face time call > >> On Sep 30, 2019, at 5:16 AM, Maria Reyes <maria2...@gmail.com> wrote: >> >> Well, on my iPhone X I could not reproduce this bug. Maybe I don't make >> enough phone calls. Does this bug include FaceTime calls? Let's see if I can >> reproduce this on my 11 Pro. >> >> want to join my WhatsApp group VIP Apple Users? Email me privately and I >> will happily add you. >> maria2...@gmail.com >> >>>> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone >>>> <viphone@googlegroups.com> wrote: >>> >>> The same thing happened to me. I reported this bug to Apple. They are >>> working on it. >>> >>> Sent from my iPhone >>> >>>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira >>>> <chantalac.ferre...@gmail.com> wrote: >>>> >>>> The same thing has happened to me. But the suggestions of phoning my >>>> phone or turning it off and on has not helped. >>>> >>>> The strange thing is that I can bring up Siri and get the feedback and >>>> then when I'm on the Siri screen VoiceOver works. But the minute I go >>>> back to the home screen, nothing. >>>> >>>> I have no idea what else to do. >>>> >>>> Any other suggestions. >>>> >>>> Kind regards >>>> >>>> Chantal >>>> >>>>>> On 9/30/19, karuna Chopra <kar...@chopra.us> wrote: >>>>> Yes! You are absolutely right! I have had this happening to me at least >>>>> three or four times a day! Not only is it very and Irving, but I also end >>>>> up >>>>> wasting a lot of time. Often times I have to get cited help to get my >>>>> phone >>>>> back up and running! Very very frustrating! >>>>> >>>>> >>>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel <siegh...@live.ca> wrote: >>>>>> >>>>> >>>>> >>>>> All I can say is to bombard Apple Accessibility wit emails about ithis. >>>>> >>>>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of >>>>> ke...@kellford.com >>>>> Sent: Sunday, September 29, 2019 2:11 PM >>>>> To: viphone@googlegroups.com; accessibil...@apple.com >>>>> Subject: RE: Voiceover, all system sounds an d vibrations stop after >>>>> making >>>>> many phone calls >>>>> >>>>> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >>>>> Just yesterday it happened on three successive calls for example. >>>>> >>>>> Kelly >>>>> >>>>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of >>>>> Sieghard Weitzel >>>>> Sent: Sunday, September 29, 2019 3:24 PM >>>>> To: 'accessibil...@apple.com' <accessibil...@apple.com> >>>>> Cc: viphone@googlegroups.com >>>>> Subject: Voiceover, all system sounds an d vibrations stop after making >>>>> many >>>>> phone calls >>>>> >>>>> Hello, >>>>> >>>>> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the >>>>> third >>>>> Gen iPod Touch were first released with Voiceover and I have also been >>>>> beta >>>>> testing new iOS releases for many years. >>>>> >>>>> I started Beta testing iOS 13 almost since the start of the public beta >>>>> program and already experienced the issue I mentioned in the subject line >>>>> throughout the beta cycle. >>>>> I as well as other Voiceover beta testers I know have reported this via >>>>> the >>>>> Feedback app during the beta cycle. I am sure given how many other >>>>> Voiceover >>>>> users experience this, it has also been reported to Apple Accessibility >>>>> since the official release. >>>>> I will also CC this to the Viphone list where visually impaired users >>>>> discuss iOS and iOS devices so they can forward this back to Apple >>>>> accessibility, I tried to outline the issue in as much detail as possible >>>>> so >>>>> there is no point for others to have to re-write all this, but of course >>>>> everybody can feel free to add any comments to what I wrote. >>>>> >>>>> The issue: >>>>> you make a phone call and after you hang up all sounds go away as do >>>>> vibrations. >>>>> >>>>> Different users seem to be effected differently, some experience this more >>>>> than others, but it happens on phone calls, Facetime calls as well as >>>>> calls >>>>> with other apps such as Skype. >>>>> It used to be that for me it mostly happened if I was using the wired >>>>> Apple >>>>> Earpods and then asked SIRI to call somebody and then used te in-line >>>>> remote >>>>> button on the Earpods cable to hang up the call. >>>>> Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls >>>>> directly >>>>> from the phone without any headset and hung up with a 2-finger double tap >>>>> and both times my phone went silent and it is then extremely difficult >>>>> for a >>>>> blind person to get Voiceover and other sounds back. Vibrations also go >>>>> away >>>>> except for a very small amount of haptic feedback when I press the virtual >>>>> home button (I have an iPhone 8), not sure if people who have an X/XR/XS >>>>> or >>>>> 11/11 Pro get any haptic/vibration feedback at all. >>>>> I often use the Mute switch to determine if the phone is still even on >>>>> when >>>>> I have an issue with Voiceover going silent. Wen the phone is unlocked or >>>>> on >>>>> the lock screen and I flick the switch to Mute, there is a vibration and >>>>> that is a good way to make sure the phone is on, but even that vibration >>>>> is >>>>> not present in this case. >>>>> If I call my phone from another phone I also get no vibrations even so I >>>>> have set my phone to vibrate any time a call comes in. To a blind person >>>>> it >>>>> almost appears as if the phone was off, but my wife who is sighted says >>>>> she >>>>> can do anything on the phone and when I call it the call pops up on the >>>>> screen and she can answer it. >>>>> >>>>> Fixes: >>>>> I have tried to triple tap the home button which I set up to toggle >>>>> Voiceover on and off, but that in itself has no effect. Same with asking >>>>> SIRI to turn Voiceover on and off, when the phone is in this state I also >>>>> get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes >>>>> up >>>>> and is listening, but the tone doesn’t play and if I ask something like >>>>> “What time is it” SIRI shows the result but it does not speak the time as >>>>> it >>>>> usually does. As I said, all sounds are gone as if the volume was >>>>> completely >>>>> at 0%. And, before you suggest that it is maybe because the volume dropped >>>>> to 0%, it is not since I always check this by pressing the volume up >>>>> button >>>>> repeatedly and my wife confirms that volume was actually at 100%. >>>>> >>>>> Sometimes this resolves itself if I call the phone and answer the call, >>>>> then >>>>> hang up the second call and then turn Voiceover on and off, but there have >>>>> been times when the only solution was to completely turn off the phone and >>>>> turn it back on. >>>>> Of course for a completely blind person this is also not always easy if >>>>> you >>>>> get no feedback whatsoever, I have to hold the Power button for a bit >>>>> hoping >>>>> I did so long enough so the Power Off button is there and then that a >>>>> double >>>>> tap will activate it, then wait 30 seconds so hopefully the phone has >>>>> completely shut down and then push and hold the power button again to >>>>> start >>>>> it up again. As I said, I can’t even confirm whether the phone is off or >>>>> not >>>>> by flicking the Mute switch, normally I could do this and if I don’t get a >>>>> vibration when I flick it to Mute it is a pretty good indication that the >>>>> phone has powered down. >>>>> Of course a hard reset is also possible. On my iPhone 8 I can press Volume >>>>> Up followed by Volume Down followed by pushing and holding the power >>>>> button >>>>> for about 10 or 12 seconds, but again, I should not have to do this >>>>> several >>>>> times a day just because I actually want to use my expensive, high-end >>>>> iPhone to make phone calls and this bug exists and Apple can’t be bothered >>>>> to fix it since it only affects Voiceover users. >>>>> Consider this scenario: a sighted user makes a phone call or a Facetime >>>>> call >>>>> and after they tap the end call button the display goes completely black >>>>> or >>>>> blank. They now have no visual feedback and if another call comes in the >>>>> phone rings, but they can’t see anything on the screen, except for the >>>>> ringing it appears to be a dead phone. They now have to try to answer the >>>>> call without visual feedback or they have to try and turn the phone off >>>>> without any visual feedback whatsoever and then back on. I wonder what >>>>> consumers would post to social media and what the tech press would say >>>>> about >>>>> this scenario. One thing I am sure of, such a bug would have never >>>>> survived >>>>> even a week before it was fixed and it certainly would not have survived >>>>> an >>>>> entire beta cycle and made it into the final release and two subsequent >>>>> releases, 13.1 and 13.1.1. >>>>> >>>>> All I can say is that this issue needs to be fixed asap. >>>>> This bug should definitely not survive even one more update and in fact a >>>>> 13.1.2 update should be forthcoming within 1 or at most 2 weeks >>>>> specifically >>>>> to address this issue. >>>>> It is completely unacceptable and it diminishes Apple’s reputation for >>>>> having the most polished experience and the most accessible devices for >>>>> people with disabilities. >>>>> Time Cook once said that “accessibility was a basic human right” and if >>>>> that >>>>> is so then such a major issue is violating the human rights of any >>>>> Voiceover >>>>> users who experiences this multiple times every day. >>>>> >>>>> >>>>> Best regards, >>>>> Sieghard Weitzel from Smithers, British Columbia, Canada >>>>> >>>>> -- >>>>> The following information is important for all members of the V iPhone >>>>> list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if >>>>> you feel that a member's post is inappropriate, please contact the owners >>>>> or >>>>> moderators directly rather than posting on the list itself. >>>>> >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>>> caraqu...@caraquinn.com >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to viphone+unsubscr...@googlegroups.com. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/d/msgid/viphone/MWHPR06MB25730146C7FFA2D94428C549C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. >>>>> -- >>>>> The following information is important for all members of the V iPhone >>>>> list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if >>>>> you feel that a member's post is inappropriate, please contact the owners >>>>> or >>>>> moderators directly rather than posting on the list itself. >>>>> >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>>> caraqu...@caraquinn.com >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to viphone+unsubscr...@googlegroups.com. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/d/msgid/viphone/03c501d5770a%246a303460%243e909d20%24%40kellford.com. >>>>> -- >>>>> The following information is important for all members of the V iPhone >>>>> list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if >>>>> you feel that a member's post is inappropriate, please contact the owners >>>>> or >>>>> moderators directly rather than posting on the list itself. >>>>> >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>>> caraqu...@caraquinn.com >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to viphone+unsubscr...@googlegroups.com. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/d/msgid/viphone/MWHPR06MB2573A5AEAC14BA4103E9EE69C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. >>>>> >>>>> -- >>>>> The following information is important for all members of the V iPhone >>>>> list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if >>>>> you feel that a member's post is inappropriate, please contact the owners >>>>> or >>>>> moderators directly rather than posting on the list itself. >>>>> >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>>> caraqu...@caraquinn.com >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to viphone+unsubscr...@googlegroups.com. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/d/msgid/viphone/37C68CAE-B8C2-4903-8BF7-523C1A325C70%40chopra.us. >>>>> >>>> >>>> >>>> -- >>>> Kind regards >>>> >>>> Chantal >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>> caraqu...@caraquinn.com >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to viphone+unsubscr...@googlegroups.com. >>>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/viphone/CABn3qf%2BRY9yujgtcQcp%2Bi2ax2f2xysc7TgizO%2BPz0Wx_P%2BoX8A%40mail.gmail.com. >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>> caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to viphone+unsubscr...@googlegroups.com. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/viphone/9E3FF335-17A9-4592-A854-F63812AE36D2%40verizon.net. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/CD59529F-AFFF-422C-9550-2F692E4063D6%40gmail.com. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/66A4A155-74C9-4589-AA37-ED95340D5D54%40icloud.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/8BFA09DC-6A64-4359-84C7-BBE42A2CC611%40icloud.com.
