Hello all,

 

I tried to use the Uber app to dispute a charge with no luck.  I'm hoping
someone can help.  I had a $50 gift card so my charges were going there.  My
first question is is there any way to see the charges against the card?  I
can find my ride history & it only shows one ride today.  Yet I received 2
separate receipts via email for this one ride.  My credit card is showing a
partial charge so that means the gift card has maxed out.  Per my
calculations this should not be so.

 

I found the dispute charge section by going to the help menu.  I filled in
my name, date for ride #1 then date for ride #2.  I left ride #3 blank.  I
filled in the comment.  After doing all this the submit button remained
dimmed so I could not submit.  I looked all over the page to find what I
could have missed but found nothing.  Any ideas?  

 

This is why being able to call & talk to a person would be helpful.

 

Thanks,

Sherry Wells

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