Try going to settings and seri and there turning seri off and then back on 
again. 
Also, make sure you have cell or wifi service because seri will not work if you 
don't have one of these connections. 
Third, have you tried turning off the phone waiting 5 or ten minutes and then 
turning the phone back on again? Sometimes that can fix weird issues that may 
pop Up on the phone. 

> On Mar 17, 2020, at 2:49 PM, Donald Roberts <donald.robert...@gmail.com> 
> wrote:
> 
> 
> Hello,
>  
> I have a very strange issue on my iPhone 6 running ios 12.4.1.  Voice over is 
> working fine, but I can do absolutely nothing with Siri.  Frankly, I am not 
> convinced that the problem is  with the iPhone, but I can do nothing if I 
> attempt to dictate..  This is true whether I attempt to get the temperature, 
> dictate a message, etc.  I also pressed the home button and said “turn on 
> Siri” with no response.  Only once did I get a response to a command.  The 
> response I heard was “I’m having trouble.”
>  
> So ideas please regarding how to trouble shoot.  Just in case, what is the 
> phone number for Apple tech support?
>  
> Thanks.
>  
> Don Roberts
>  
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