Hi Richard,
Thanks for your reply. I don't use MBraille but I spoke with my sighted son who tweets from time to time and got enough of a Twitter overview to successfully post my tweet to Kroger Support. I'll summarize my experience below for the unfortunate who think as I do when trying to tweet. My first mistake was thinking that a tweet is addressed to a particular addressee like an email is. While this is true with Twitter direct messaging, with Twitter in general, you are really just posting to a giant electronic bulletin board and those that follow you are notified of your tweets for review if desired. You can search particular folks on Twitter and when you get their Twitter handles or user IDs which begin with the @ sign, you can tweet something on their page for their attention. Also, my son told me that when you execute the Compose tweet button in the bottom right corner of the Twitter home screen, you will be placed in a text box containing the dimmed words what's happening. If you know the Twitter handle of who you wish to tweet, you can type it here followed by a space and the words you wish to tweet. So, in my case, I typed @KrogerSupport followed by my message explaining the inaccessibility issue with the Kroger app. I believe you a limited to 285 characters per tweet and I did not find that info readily available since I was typing using the FlickType keyboard but I kept my tweet as short as possible and ended up with 2 characters to spare. I hope the above might help someone attempting to tweet and thanks again for your reply. Alan Lemly From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Richard Turner Sent: Sunday, March 29, 2020 12:12 PM To: viphone@googlegroups.com Subject: RE: Help needed composing a new tweet to @KrogerSupport Hi Alan, It is rather frustrating. I don’t think you would want to try dictating that long of a message with Siri. Do you by chance use MBraille? You could write your message and at the bottom write .tweet then the address to whom you are sending it and swipe down for a hard return which will open twitter and have your message ready to send. MBraille has a lot of what he calls dot commands, which is the command preceded by a period. HTH, Richard "There's a nap for that." - an anonymous cat in a window in Portland, Oregon. From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Alan Lemly Sent: Sunday, March 29, 2020 9:02 AM To: 'VIPhone Email List' <viphone@googlegroups.com> Subject: Help needed composing a new tweet to @KrogerSupport Hi List, I'll admit upfront that I don't find the native Twitter app very intuitive. I want to compose a new tweet to @KrogerSupport to report an issue with inaccessibility with their Kroger app. If you want to place an order for pickup or delivery with their app, apparently, there is a blue arrow in the center of the screen just above the bottomline menu that you must access in order to open the screen where you can specify whether you are picking up or requesting delivery of your order and also reserve your time if picking up. Unfortunately, this critical button is inaccessible and simply clicks followed by the words Action available possible text Brandon which is the name of my default Kroger store. However, if you double tap on this button when it has focus with Voiceover turned on, nothing happens. You must first turn off Voiceover and miraculously touch the button in order to proceed to the next screen where Voiceover can be turned back on and the order continued. I don't have to emphasize how critical during these times it is for the visually impaired community to be able to complete a grocery order. This brings me to my question about reporting this issue to Kroger via Twitter since getting through to them on the phone is next to impossible. I have come up with their Twitter address which is @KrogerSupport. I simply want to launch the Twitter app and create a new tweet where I provide the address and the tweet text and then send it. Can someone give me the direct steps on how to do this? Is it not possible to generate a new tweet without going through some search routine and then selecting an address from some generated list? I'm not replying to any existing tweet threads and simply want to create a new one with the known recipient address. I find this extremely frustrating and unintuitive with the native Twitter app. I would very much appreciate some direction. And please don't start offering other more accessible apps like Twitterrific. I want to do this with the native Twitter app. I'm running iOS 13.4 on an iPhone 8 using the latest Twitter app and thanks in advance for any help you can provide. Mark Taylor, I know you have posted frequently about using Twitter to contact company support so I'm hoping you'll have some words of wisdom. Alan Lemly -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. 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Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/MWHPR1701MB1901D96D3E1C668C64833F2AB7CA0%40MWHPR1701MB1901.namprd17.prod.outlook.com <https://groups.google.com/d/msgid/viphone/MWHPR1701MB1901D96D3E1C668C64833F2AB7CA0%40MWHPR1701MB1901.namprd17.prod.outlook.com?utm_medium=email&utm_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/014801d60602%249abc9600%24d035c200%24%40gmail.com.
