I mean... are they offering free return shipping?
If so, maybe just best to return it if you don’t' get some sort of resolution 
by then and perhaps order another unit.

Cristóbal

-----Original Message-----
From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Traci 
Duncan
Sent: Monday, August 10, 2020 2:09 PM
To: macvisionar...@googlegroups.com; viphone@googlegroups.com
Subject: Update to Orbit Writer

So a few things here. I’m following the thread on AppleVis and saw that Orbit 
Research posted.

I have sent an email to tech support like they requested and laid out my issues 
and concerns.

Orbit contacted me and asked questions about my steps for pairing the Orbit 
Writer to my devices. It seems as if I am following the instructions correctly. 
Orbit tech support said an update is coming soon. 

The thing is my 30 day window for return is drawing close. If the update isn’t 
here by say next Tuesday, I’ll have a decision to make.

My other concern is updates can only be done via Windows. I have been 
reacquainting myself with the Windows environment, but I am not as proficient 
as I use to be. 

What are other users thoughts? How about those of you that are more familiar 
with Orbit Research?

Thank you,
Traci

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