Hello, is a hard reset like erasing all content? 

Thank you,
Traci


> On Aug 24, 2021, at 5:02 PM, M. Taylor <mk...@ucla.edu> wrote:
> 
> Hello Tracy,
> 
> Funny you should post this question as I recently experienced a similar 
> problem with Audible via iOS 13.7.
> 
> According to a tier 3 Audible tech who has a device running iOS 12.x, the 
> solution to the problem is to perform a hard-reset on your device, then, 
> attempt to install the app again.  According to the tech, she was successful 
> at installing an older version of Audible on her iPod Touch running iOS 12.x.
> 
> I hope this helps.
> 
> Mark
> 
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Traci Duncan
> Sent: Tuesday, August 24, 2021 8:07 AM
> To: viphone@googlegroups.com
> Subject: Download an older version of this app?
> 
> Hi all, I’m running into a problem on my iTouch running iOs 12 point 
> something. There are a handful of apps requesting to download an older 
> version, however when I tap download I end up in this loop of the same 
> request. So far the apps are Audible, Google Drive, and Amazon Music. Any 
> ideas on how I can get pass this and download the older versions?
> 
> As a side question, is iOs 12 already getting too old?
> 
> :( This will make me sad. This iTouch is engraved, so I just don’t want to 
> trade it in for a newer model. I use it for a entertaining device only. 
> Books, games, music etc.
> 
> Thanks for any help.
> Traci
> 
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