I had mentioned the problem I was having with my new iPod Touch 5th Gen. It was shutting down at 12%. I had gone through everything that the suport folks at Apple had asked me to do when they agreed that it was time for a replacement. I went to the Apple store yesterday, and the "genius" insisted that if he did a complete reinstall of the firmware that the problem would be fixed. So, I let him do that. I took it home and did not restore my data on it, I just ran Safari and waited until I got the battery down to 12 percent again. Would you believe it, it shut down again, just like I knew it would. Needless to say, I was not a happy camper. I called the store and let them know that I was really PO'D. They assured me that if I came back down today they would replace it with the same color, blue. I got there this morning, and after having to go through the entire story again, the person helping me went back to talk with the tech folks. She came with the news that they did not have any 64 GB touches in the store, so they would have to order one. I repeated that I was told last evening that one would be set aside for me. She double checked. No, they did not have any in the store, but they had a couple "off site." Off site means they have inventory in other stores in the mall. They did not have blue, but they did have the slate gray. I said that would be fine. I then gave her the loop that matches the blue one. She came back a few minutes later with the new one in box. That is the beginning of the place where my opinion of Apple began to recover. I only had the touch itself, no cable or ear pods to return. I was now getting an entire new box with ear pods and cable. That would be about a $50 value. Then she handed me $50 in cash because I had gone through so much trouble and they did not have my color.
Once again, polite persistence pays off. I am now waiting for the new o to finish restoring from my backup. When I get the Email asking about how satisfied I am with today's visit to the store, I will give her much higher marks than I gave the guy yesterday. I just hope this one does not end up doing the same thing. Thanks for reading, Richard -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
