That sounds like a trouble shooting screen not a standard login.
It has been so long since I set up my BARD app; I cannot offer much else.





Richard
“What we think or what we know or what we believe is in the end of little 
consequence. The only thing of consequence is what we do” ~ John Ruskin
My web site: https://www.turner42.com


> On Aug 23, 2022, at 5:52 PM, Ann Byrne <ann...@sbcglobal.net> wrote:
> 
> When I put in my userID and password it says "enter device ID".  "send 
> diagnostic log to NLS"
> What is my device ID?  It's an iPhone SE 2022, but is that what the app is 
> looking for?  And why do I need a diagnostic log?
> At 04:01 PM 8/23/2022, you wrote:
>> Yes; BARD Mobile wants the same username and password you use to bogin on 
>> your computer.
>> 
>> Kathy Blackburn
>> kblac...@austin.rr.comOn Aug 23, 2022 3:38 PM, Ann Byrne 
>> <ann...@sbcglobal.net> wrote:
>> >
>> > Does the BARD mobile app on the phone expect the same userID and
>> > password as NLSBARD on the computer?  Trying to put in my info, and
>> > the app says invalid userID or password. But there is no place to put
>> > in the userID again, and I don't see a way to confirm the
>> > password.  I have logged in to the NLSBARD site on my computer with
>> > no problem, but I can't get into the stinkin' app on the phone.
>> >
>> > Rescue would be awesome!
>> >
>> > thx,
>> >
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