Hi,
No I haven't had contact with any one person more than once sadly.
I've contacted both @Amazon and @Ring via email and Twitter via dm and
have explained the issue at length for months now to no avail as of this
writing.
Take good care,
Robin
On 10/24/2022 9:26 PM, sari.bucciare...@gmail.com wrote:
I am having no issue. Just spent $250 in Ring equipment so will be
pissed if accessibility breaks. Do you have a feedback contact?
*From:* viphone@googlegroups.com <viphone@googlegroups.com> *On Behalf
Of *Robin Frost
*Sent:* Monday, October 24, 2022 7:56 PM
*To:* viphone@googlegroups.com
*Subject:* Re: ring app issues
Hi Sarai,
I hesitate to post because I always like to be helpful rather than
muddying the waters. I can replicate that which your friend reports
though in my case things got worse once in the hamburger menu and as
your friend says screen recognition helps but is by no means a full
solution. I had the issues in iOS15 not just 16 so I don't know that
it's fair to say it's an Apple issue for if it were it would seem to
me to be more endemic or system wide rather than app specific. This is
just my opinion but the Ring app as a whole seems to be regressing in
terms of accessibility. I've reported these issues to both Amazon and
Ring so they are known issues and so far no fixes have seemed to be
forth coming. Speaking strictly for myself in light of this I've begun
exploring other options that might better serve my use case scenario.
I'm sorry I can't offer any solutions and as I said I hope I haven't
muddied the waters further. But sometimes it is a comfort to know that
others can replicate the issues one is experiencing. I wish your
friend the best of luck should they choose to contact Ring and Amazon
to join the politely reporting issues advocacy party. 😀
Take good care,
Robin
On 10/24/2022 7:54 PM, sarai.bucciare...@gmail.com wrote:
Hi all:
I’m running iOS 15.7 with Ring app version 5.54.0. I’m having no
issues with Ring and Voiceover.
A friend has iOS 16.1, and ever since iOS 16 his Ring app, same
version will not read anything but the hamburger menu with
Voiceover. He’s Reinstalled the Ring app. We are trying to figure
out if this is on Apple’s end or Ring’s.? I’m suspecting Apple.
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