Hi,
does she have buttons on her hearing aids? 
If so there will be a volume button. They  are may be a rocker switch up for up 
and down for down that is if they are like mine. You may have an app where you 
can change the volume also.
Max.

> On 25 Jan 2023, at 11:01, jkt4...@gmail.com wrote:
> 
> Hi,
>  
> My wife needs help adjusting the volume on her Phonac hearing aids. She has a 
> 13 ProMax running 16.2.x. This is the volume of her phones ring tone and the 
> text message tone that comes through her hearing aids via Bluetooth. I am 
> designated tech support here at home, but I’m not having success with this 
> problem. All suggestions appreciated.
>  
> Thanks, 
>  
> Joe 
> 
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