How close to your head is the phone when you are trying to do this? 
If it is within about a foot or maybe 18 inches, the proximity sensor will kick 
in and you won't be able to use the screen.



Richard, USA.
“What we think or what we know or what we believe is in the end of little 
consequence. The only thing of consequence is what we do” ~ John Ruskin
My web site: https://www.turner42.com


> On Jun 10, 2023, at 7:26 AM, John J. Fioravanti, Jr. <fiore...@gmail.com> 
> wrote:
> 
> Most of the time, when I make a call and am asked to push a number for an 
> extension, the iPhone works fine; however, in a few instances, the caller 
> requests me to push a number and I can't get to the keypad, it's not showing. 
> If I go to the phone and get to the keypad and press a number, still nothing 
> happens to complete the request  the caller is making?
> 
> Any help would be appreciated. 
> 
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