They deny such a policy exist and indicate that I should be able to request 
money from a person I have listed as a contact.
Amy
Sent from my iPhone

> On Jul 22, 2024, at 2:15 PM, David Grossoehme <d...@grossoehme.com> wrote:
> 
> some banks have a requirement that the sender of the money has to send the 
> money to you and they need to enter your email address at the time that the 
> sending party sends the money.  It sounds like you need to check the Bank of 
> america's policy for these money transfers.  Good luck.
> 
> Dave
> 
> 
>> On 7/20/2024 3:34 AM, 'Amy ruell' via VIPhone wrote:
>> Sent from my iPhone Hello all,
>> I have no difficulty paying people with Zelle. In general, I find the Bank 
>> of America app quite accessible. However, I am now trying to request money 
>> from someone who does not use Zelle easily. I can get to the screen and can 
>> find that contact, and there is Zelle credentials. However, once I enter the 
>> amount I am requesting, I swipe to a button that reads deposit to select 
>> account. However, if I try to activate the button, nothing happens. 
>> Interestingly, my sited husband indicates that there is no such button at 
>> that spot on the screen. I have tried connecting with Bank Of America 
>> employees to no avail. Any suggestions greatly appreciated. I’ve been at 
>> this for quite some time today without success.
>> Amy.
>> 
>> 
>> 
> 
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