Are you plugging your phone into a USB hub or a USB port directly on the computer? Anyhow, just try a different USB port and see if the computer charges the phone or recognizes it.
Have you tried a different USB port? From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sandy Finley Sent: Saturday, March 09, 2013 12:52 PM To: viphone@googlegroups.com Subject: RE: iTunes problem Solving Hi, sieghard. It's funny; just after I wrote my message this morning I realized that the computer is not recognizing the phone; it's not even allowing the phone to charge when plugged into the computer. I tested the cable and it's not defective. You talked about backing up your phone manually;; how do you do that? And is backing up the same as sync? I want my bookmarks from IE and my calendar and address book to sync with my phone. From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Saturday, March 09, 2013 12:55 PM To: viphone@googlegroups.com Subject: RE: iTunes problem Solving Hi Sandy, First of all, you can manually backup to your computer even when iCloud backup is on, I do it all the time. As for your problem, does the computer recognize your iPhone? That would be the first thing to find out, do you get the USB device connect sound? If so, do you see your iPhone in "Computer" or "My Computer" if you are still on XP? If not, does your cable charge the phone when it's plugged into the wall charger? There is always a possibility that your cable is defective and it's usually the first thing you want to rule out. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sandy Finley Sent: Saturday, March 09, 2013 4:27 AM To: 'VIAPHONE' Subject: iTunes problem Solving When I try to sync my phone with my PC I get a message that the syncing is disabled and I don't even know how to begin problem solving. I turned off the iCloud back up because I know I cannot back up on the computer if iCloud backup is enabled. When I go into "itunes WIFI Sync" in Settings I get the message that says, "to enable WIFI syncing with iTunes, connect to iTunes on your computer using a cable and click sync with this iPhone over WIFI." Just beyond that is a "Sync now" button; it's grayed out. Just past that it says, "Sync or review when Hips available." This is not a button. In iTunes itself, everything under "Devices" in the file menu is disabled, I will go back to Jonathan's excellent podcasts about iTunes 11 but I really don't know how to problem solve this one. Sandy Sandy -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. 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