Okay, I wish I actually had a card. I did try it and did manage to get to an edit field. I got to redeem, and went to where it said edit. It wasn't really an edit field though. I then tabbed once, there it said edit, and I entered into the edit field where I could type. I don't know why it worked though. I am using jaws 14 and windows 7, 64 bit.
Good luck, Lois -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Raul A. Gallegos Sent: Saturday, May 18, 2013 11:11 AM To: ViPhone List Subject: redeeming an iTunes gift card using iTunes in Windows Hi all. I am having a rather interesting problem and would like to share this with you to see if others have had similar experiences. If they are different then please let me know. Here's what I have: Windows 7 64-bit, Window-Eyes 8.2, NVDA 2012, and Jaws 14. Obviously I'm not running more than one screen reader at a time. I'm using iTunes and am redeeming an iTunes gift card. Before I continue, I'm not interested in redeeming the card from a Mac or from the iDevice. What seems to be happening is that redeeming the gift card using Window-Eyes and/or NVDA works, but I'm having a hard time with Jaws. I've listed the steps below with appropriate comments on where I do things differently depending on the screen reader and maybe you guys can correct me on the Jaws parts since I'm not as comfortable with it as I am with Window-Eyes. 1. With iTunes running I start in the source list tree view. 2. I up or down arrow until I get to the iTunes store. 3. I press either tab or f6 until I get to the account button. This is past the various app store category buttons like music, apps, iTunes U, ETC. 4. Once at the right button I press the space bar and a context menu pops up. I down arrow once to the Redeem menu item and press enter. The first 4 steps work well with all 3 screen readers, but here is where Jaws departs and NVDA and Window-Eyes continue to work for me. 5. After pressing enter on Redeem, I am asked to sign into my Apple ID account. I'm already on the password field. So, I type my Apple ID password and press enter. So far, so good. 6. Now the html portion of iTunes loads with the redeem section tied to my account. Using Window-Eyes, it's automatically in Browse Mode where things like h for headings, e for edit boxes, and b for buttons work. The same is true for NVDA and Jaws and they also use similar quick access keys. 7. I tab to the edit field where I am to enter in my redeem code. With Window-Eyes I press enter on the edit field and Browse Mode turns off and I am in real iTunes world just as if there was no screen reader. I type in my code and press enter and voila. With NVDA I do the same, and I can even just press tab and the Browse Mode of it also turns off and I can enter in my code and get it to work. Now with Jaws, it seems that no matter what I do, I cannot get out of their virtual mode. They don't call it Browse mode like Window-Eyes and NVDA do. I'm only pointing that out for those who use one screen reader or another that Browse Mode and Virtual Mode are basically the same thing. Using Jaws, I press the numpad-plus key to see if this will say pc cursor, but no matter what I do it only says virtual pc cursor. I also tried pressing insert-z to stop using virtual mode, and again, nothing. I tried routing the jaws cursor, i.e. the mouse pointer, to the pc cursor location and see if I could do it that way, but again, nothing. What got me started on this journey was 2 things. First, I saw a $100 iTunes gift card on sale at Best Buy for $85. Second, a client also purchased this upon my recommendation. I use Window-Eyes and my client uses Jaws. My client is mostly comfortable with iTuens, but a few things are difficult. So, when he called me with this issue at first I thought he was doing something wrong, however if it's not working for me either, and so either this doesn't work as it should, or I'm also doing something wrong and would like to learn what so I can avoid this issue in the future. I welcome ideas and suggestions on what I can try to make it possible to redeem iTunes gift cards using this similar type of setup. Thanks all. -- Raul A. Gallegos I would have been here sooner but the bus kept stopping for other people to get on it. - Sheldon Cooper Twitter and Facebook user ID: rau47 -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. 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