Hello Apple Accessibility.
I am writing to express concerns regarding your app store and the lack
of a policy for app refunds due to inaccessibility.
While I have not experienced concerns myself, I have heard of people on
groups like Viphone and Macvisionaries being very concerned regarding
apps they have purchased, which turned out to be inaccessible, to then
be refused point blank for a refund due to the app being inaccessible.
I would like to see policies such as a discount of the 30% for apps that
are deemed accessible, a penalty fee of at least 35% for apps that are
inaccessible, and maybe even pointers in the app descriptions regarding
accessibility.
If one or more policies are in place, and please do come up with your
own if you wish, at least we will know before purchase whether an app is
deemed accessible or not. Remember, you guys were the first to innovate
accessibility to complete touch screen devices, and we as the blind
community really appreciate your hard work. Let this be spread to places
like the app store as well.
Thank you very much for reading. Any responses will be greatly appreciated.
Kind regards.
Hope this e-mail is ok.
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