Although my experience is with software, I think this definitely happens
in other segments. An auto manufacturer doesn't skip a model year.
They're under pressure to get their new model year cars out and out on
time. All you have to do is do your research to buy a new car, and
you'll find reviews that claim things should have been addressed in one
car's model while others are not much of a change from the previous
model year.
I look at all of the hype surrounding Apple and the release of this new
OS and these new phones. I really don't think you'd get this hype if you
never had any clue when Apple would release it's new phones or it's new
major software update. Companies build their reputation on delivering on
their commitments, which includes meeting their release dates and
hitting their schedules.
Although schedules and release dates are important, quality is also
important. I've seen applications and products slipped due to quality
issues. I'm sure Apple would have held things up or taken some extreme
measures if a bug was found that kept IOS from coming up after an
install. On the other hand, Apple isn't going to miss their release
date, and all of the hype and expectation, because someone found a typo
in a dialog box at the last minute. This could easily be fixed in a
subsequent update. these bugs are two extremes, but there are hundreds
of bugs in between, and the line needs to be drawn somewhere.
Also,Apple is only going to make ship or stop ship decisions based on
the issues they're aware of. I think it's pretty clear that Apple wasn't
aware of the security bug which caused them to release 7.0.2. It costs a
lot to push a release out so soon after a major update, and they
wouldn't have done it if they'd known about that bug before 7.0 was
released. I suppose you could claim that Apple should have caught this
bug in their code reviews or testing, but some of this testing just
can't be automated, and it would take forever to test every possible
combination. No sufficiently complex system or application will ever be
perfect before it's shipped. All Apple or any company can do is look at
the data and make the best business decision they can based on that data.
On 09/29/2013 12:13 AM, Ricardo Walker wrote:
Hi,
I agree but, I don’t know if comparing a car or kitchen appliance works here.
For example, If a feature on your fridge doesn’t work, may tag can’t just push
an update to it in 2 weeks to fix the problem.
And Cars need a higher level of tolerance because well, you can die or kill
others. And even then, cars are released with features knowingly not ready,
and they tell you to come into the dealership to have the feature fixed.
I think if you wait for every bug to be squashed in an OS, we would probably
still be using Windows 95, and no new features would be added because, new
features cause more bugs. So then they need to be fixed. And on and on. Like
most things in life its a balancing act. Few things are perfect. You just
hope the new features out way the inconveniences.
Ricardo Walker
[email protected]
Twitter:@apple2thecore
www.appletothecore.info
On Sep 28, 2013, at 1:47 PM, Mary Otten <[email protected]> wrote:
Hi Cara,
I couldn't agree with you more. The notion that it is "okay" to release software just
because it is "time" is ridiculous. I know of no other segment in the economy we're such
sloppiness would be permitted.
You are surely correct that this is not just an Apple issue. Microsoft and Google are
doing it and have been doing it for a long time. But it doesn't make it right. How would
people feel if they bought an oven or a car or refrigerator and found out that some of
the supposed features didn't work right? They would take it back to the store. There
would be an outcry. But with software? No. You just have to live with it. One of the
things about Apple products is that you pay more than you would for an equivalent PC or
android device. The idea is that "it just works." Can't say that anymore.
I have a new Mac with Mountain lion, and I have to say, it is more
inconsistent than my old one with Snow Leopard.
Sent from my iPhone
On Sep 28, 2013, at 8:59 AM, Cara Quinn <[email protected]> wrote:
Hi There,
you say, in regard to bugs, "on any device. Our job is to find them and report them
to Apple Accessibility right away."
Actually it's not. People who are not beta testers do not deserve to be treated
as such.
this trend toward effectively making the general user population into free beta
testers is at best, lazy and disgraceful and disrespectful.
Make no mistake, this is not an Apple issue per se, but a more generalized
software paradigm that I find absolutely abhorrent Unfortunately, the general
public either does not know ways they can change this or cannot escape the need
or technology addiction to send a message that this is not acceptable to them.
So for us, no, this is not our job. However, I think you meant something a bit
differently from the way I took it. :) Since we are users of this software,
yes, we should take every opportunity to make our voices heard and voice
clearly and positively what we need and / or want.
I say positively, because having our voices heard is not only a right but a
privilege. So be civil, make it count, and treat people with respect. Apple has
gone out of their way to make giving feedback easy and available to us so use
it and thank the people you come into contact with.
I think they'll be glad you did and it will surely make them happy to pass your
needs and desires along to the right folks.
Just my three cents. :)
Smiles and happy weekend to y'all,
Cara :)
On Sep 28, 2013, at 1:07 AM, BBS <[email protected]> wrote:
on any device. Our job is to find them and report them to Apple Accessibility
right away.
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