I realize in the world of computing most anything can happen a lot of which is inexplicable. But my recent experience convincing a friend to use iTunes to back up and upgrade to iOS 7.1 and the abysmal results experienced have left a very bad taste in my mouth. The worst of it is that the results we got seem to make no logical sense. Here are the steps we followed:
1. We backed up her iPhone 5 to her computer using an encrypted iTunes backup Wednesday night. 2. Thursday night she started the upgrade to iOS 7.1 from within iTunes. 3. Her phone was placed into recovery mode for some reason and had to be reset to factory defaults before the upgrade could proceed. 4. The phone was upgraded and restored using the encrypted backup made Wednesday night but none of her apps were restored. 5. We've determined to the best extent possible that the right backup was used for the restore but we are confused because the backups shown by iTunes under Edit, Preferences, and the Devices tab don't list any dated with Wednesday's date. I find this most perplexing because only one manual backup was made to her computer and that was Wednesday night. 6. The iPhone Tech Support guy I spoke with tried explaining that if the backup was made to an unauthorized computer while using iTunes, the apps would not be backed up. We determined that her computer is authorized. So, I convinced someone to use iTunes to upgrade her phone instead of her doing it the normal way by running the upgrade from the General, Software Update option as I expect most do. Now she's left with having to re-download close to 100 apps and reconfigure them and re-download any related content such as books, etc. And this comes at a time when she is very busy and doesn't have the time to devote to it. The final insult is that our results don't make logical sense. The backup was encrypted to her computer using iTunes and she had to provide the password before restoring. Everything I've read says that this is the only way to get a complete backup of everything yet it did not work as advertised for us. And I guess I'll be cured of my tendency to attribute as operator error snafus posted by others since I know for a fact that we did all the steps correctly but still got bitten badly. I'm mainly posting this to help get closure with the incident but also to warn others that you really can't be too careful backing up your devices. And the next time you upgrade your iOS, you might consider making an encrypted backup to your computer using iTunes but running the upgrade from the phone. Alan Lemly -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
