I'm not as smart as an Apple tech, and I can't explain why you can't see
the backup you made prior to the upgrade, but here are a few thoughts.
I consider upgrading your iPhone from iTunes to be the normal and safe
way to do an upgrade. This used to be the only option available before
Apple implemented over the air updates a few versions ago. This is
typically how I do an update. I've had to go through the restore to
factory settings path and restore from a backup on my phone and my
wife's, and other than taking a while, it was completely successful.
I've also had problems on my iPhone after doing an over the air update
that was resolved when I restored my phone, and I've seen reports on
this and other lists, that others have had the same experience. I'm sure
over the air updates are fine, and I've done them myself with smaller
updates, but they do and will take more resources on your phone and thus
in my opinion are more likely to lead to issues.
I assume you've tried powering off her phone and restarting it. I've
seen my phone come up with the original factory look and feel after a
restart, even when not updating my phone, and it was resolved by
powering off and restarting my phone.
Note that your apps are not stored in the backup. To recover your apps,
you need to let iTunes go through the process of syncing content (data
and apps) to your phone. this will take a while, but it will copy the
apps back onto your phone. The whole process of restoring to factory
settings and restoring from a backup takes a while and goes through
multiple steps. It should all just happen automatically, but it will
take a while. Is it possible you interrupted the restore and sync before
it was all complete?
Before I start an update through iTunes, I get a message that there are
purchases on my iPhone which are not stored on my PC, and I need to go
into the File pulldown to have these transferred. I'm sorry I don't
recall the exact wording of this dialog, but did you see something
similar and perform the requested step? I'm not sure if this has any
bearing on what you're seeing or not.
In addition to performing a backup prior to an update, you also want to
make sure your phone is synced with your PC/Mac, since there is data
stored on your phone which will not be captured in your backup.
Note that as part of the update process through iTunes, a backup should
be made, so again, I'm not sure why you aren't seeing this backup.
Finally, although you saw this problem performing an update through
iTunes, there's no way of knowing if you would have seen the same issue
performing the update over the air.
On 03/15/2014 12:03 AM, Alan Lemly wrote:
I realize in the world of computing most anything can happen a lot of
which is inexplicable. But my recent experience convincing a friend to
use iTunes to back up and upgrade to iOS 7.1 and the abysmal results
experienced have left a very bad taste in my mouth. The worst of it is
that the results we got seem to make no logical sense. Here are the
steps we followed:
1. We backed up her iPhone 5 to her computer using an encrypted iTunes
backup Wednesday night.
2. Thursday night she started the upgrade to iOS 7.1 from within iTunes.
3. Her phone was placed into recovery mode for some reason and had to
be reset to factory defaults before the upgrade could proceed.
4. The phone was upgraded and restored using the encrypted backup made
Wednesday night but none of her apps were restored.
5. We've determined to the best extent possible that the right backup
was used for the restore but we are confused because the backups
shown by iTunes under Edit, Preferences, and the Devices tab don't
list any dated with Wednesday's date. I find this most perplexing
because only one manual backup was made to her computer and that was
Wednesday night.
6. The iPhone Tech Support guy I spoke with tried explaining that if
the backup was made to an unauthorized computer while using iTunes,
the apps would not be backed up. We determined that her computer is
authorized.
So, I convinced someone to use iTunes to upgrade her phone instead of
her doing it the normal way by running the upgrade from the General,
Software Update option as I expect most do. Now she's left with having
to re-download close to 100 apps and reconfigure them and re-download
any related content such as books, etc. And this comes at a time when
she is very busy and doesn't have the time to devote to it.
The final insult is that our results don't make logical sense. The
backup was encrypted to her computer using iTunes and she had to provide
the password before restoring. Everything I've read says that this is
the only way to get a complete backup of everything yet it did not work
as advertised for us. And I guess I'll be cured of my tendency to
attribute as operator error snafus posted by others since I know for a
fact that we did all the steps correctly but still got bitten badly.
I'm mainly posting this to help get closure with the incident but also
to warn others that you really can't be too careful backing up your
devices. And the next time you upgrade your iOS, you might consider
making an encrypted backup to your computer using iTunes but running the
upgrade from the phone.
Alan Lemly
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