Calling Apple to recover will be beneficial as well, especially if the recovery 
email doesn't work or you can't remember all of the answers to the security 
questions. An Apple customer rep can reset the account if you know the answer 
to only security uestion. I had to have help recently for this reason

Donna

> On Jun 23, 2014, at 12:40 AM, Grant Hardy <grantha...@outlook.com> wrote:
> 
> Joseph is correct. Go to http://iforgot.apple.com and follow the 
> instructions. You will not be able to use the same Email address to register 
> multiple Apple IDs. Personally, I would advocate trying to get back into the 
> old account rather than abandoning it. If worst comes to worst, a different 
> Email address will need to be used to create a new account.
>  
> Grant
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Alan Lemly
> Sent: June 22, 2014 7:53 PM
> To: viphone@googlegroups.com
> Subject: Recovering Lost Apple ID Password Versus Setting Up New Apple ID
>  
> I'm trying to help someone who has forgotten their Apple ID password for an 
> account that has never been used. I'm thinking they should just start fresh 
> with a new Apple ID account but I'm wondering what will happen if they do 
> that and use the same email address as the user name as was previously used 
> on the account with the forgotten password. I'm pretty sure a new account 
> will be kicked out if the email address is identical.
>  
> Does anyone have experience with requesting a forgotten password on an Apple 
> ID? Is this done over the phone or through a web form? Any suggestions on the 
> easiest way to get this resolved will be greatly appreciated.
>  
> Alan Lemly
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