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Today's Topics:
1. Re: Strange inbound Calls (Jay Hennigan)
2. Re: (no subject) (Hiers, David)
3. Re: Strange inbound Calls (Jay Ashworth)
4. Re: (no subject) (Jay Ashworth)
5. Re: (no subject) (Chris Boyd)
6. Re: (no subject) (Brandon Lehmann)
----------------------------------------------------------------------
Message: 1
Date: Wed, 02 Oct 2013 12:09:04 -0700
From: Jay Hennigan <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] Strange inbound Calls
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1
On 10/2/13 11:53 AM, Nick Olsen wrote:
> If the call is answered by a human, They hear nothing on the other side.
> I will ask our receptionist to allow the call to continue for a minute
> or so and see if it hangs up at the 60 second mark.
>
> Timing our own IVR. It takes exactly 60 seconds, If you press nothing to
> get all the way 1 second in to voicemail. As these calls always appear
> leaving 1 second voicemails.
OK, I've seen junk-fax wardialers with similar behavior but if answered
by a person you usually hear a series of beeps.
Try forwarding a dead-air call to a fax machine if you can, see if you
get a junk fax.
--
Jay Hennigan - CCIE #7880 - Network Engineering - [email protected]
Impulse Internet Service - http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV
------------------------------
Message: 2
Date: Wed, 2 Oct 2013 19:15:48 +0000
From: "Hiers, David" <[email protected]>
To: Brandon Lehmann <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [VoiceOps] (no subject)
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
I'm sorry to hear that you're having trouble, but I think that I have my first
entry in the "Best of VoiceOps Hall of Fame"!
David
From: VoiceOps [mailto:[email protected]] On Behalf Of Brandon
Lehmann
Sent: Wednesday, October 02, 2013 08:06
To: [email protected]
Subject: [VoiceOps] (no subject)
Good morning,
My apologies if this isn't quite the right list for this question.
We're in the middle of developing a VoIP IVR application and in one of our
prompts we need the user to speak names of people. Once the recording is
complete, we'd like to automatically convert that recording to text for saving
to a database.
Currently, we've been testing Google Voice's API and have had pretty decent
luck (compared to other 'free' solutions); however, we've also encountered gems
such as:
the lord's johnson (Delores Johnson)
oh my god it's got a carburetor (Ernesto Mogato, Edgar Carbrera)
we bake a 10 year reunion (Willie Baker, Daneil Munjez)
It appears that many of of the speech-to-text engines are designed for phrases
instead of names. Would anyone happen to have any recommendations for
speech-to-text engines that do a good job recognizing names? Are any of them
better than others regarding dealing with accents?
We're open to suggestions of the free, open-source, or commercial variety if
the accuracy is there.
Thank you,
Brandon Lehmann
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------------------------------
Message: 3
Date: Wed, 2 Oct 2013 16:44:03 -0400 (EDT)
From: Jay Ashworth <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] Strange inbound Calls
Message-ID:
<[email protected]>
Content-Type: text/plain; charset=utf-8
----- Original Message -----
> From: "Nick Olsen" <[email protected]>
> Indeed, The problem is most of these numbers will hit one or two customers
> and then never appear again. So, blocking the calling numbers isn't going
> to get me anywhere since chances are it's different next time.
Are the inbound trunks in question *not* provisioned to provide realtime
ANI? Since they are INWATS, it's always been the protocol that you're
entitled to that since you're paying for the call; ANI, of course, is
(nearly) always supplied by datafill on the originating class-5 or class-4,
making it more useful for such traces.
Cheers,
-- jra
--
Jay R. Ashworth Baylink [email protected]
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA #natog +1 727 647 1274
------------------------------
Message: 4
Date: Wed, 2 Oct 2013 16:55:20 -0400 (EDT)
From: Jay Ashworth <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] (no subject)
Message-ID:
<[email protected]>
Content-Type: text/plain; charset=utf-8
----- Original Message -----
> From: "Brandon Lehmann" <[email protected]>
> oh my god it's got a carburetor (Ernesto Mogato, Edgar Carbrera)
That just made my whole day worthwhile. Thank you. :-)
Now that we've gotten the humor part of the day out of the way, I'm pretty
sure that what you want to do is -- while not impossible -- something
you can only ever expect to get 50-70% reliability out of, if that high.
Proper names are only barely required to follow the usual pronunciation
rules of any given language, and are prone to come from whatever language
was native to the person's parents, which could be anything (there are
somewhere over 4000 langauges on the planet, IIRC).
Cheers,
-- jra
--
Jay R. Ashworth Baylink [email protected]
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA #natog +1 727 647 1274
------------------------------
Message: 5
Date: Wed, 2 Oct 2013 16:42:39 -0500
From: Chris Boyd <[email protected]>
To: VoiceOps <[email protected]>
Subject: Re: [VoiceOps] (no subject)
Message-ID: <[email protected]>
Content-Type: text/plain; charset=us-ascii
On Oct 2, 2013, at 3:55 PM, Jay Ashworth wrote:
> Now that we've gotten the humor part of the day out of the way, I'm pretty
> sure that what you want to do is -- while not impossible -- something
> you can only ever expect to get 50-70% reliability out of, if that high.
>
> Proper names are only barely required to follow the usual pronunciation
> rules of any given language, and are prone to come from whatever language
> was native to the person's parents, which could be anything (there are
> somewhere over 4000 langauges on the planet, IIRC).
I've seen Nuance do some pretty amazing stuff in call center applications.
http://www.nuance.com/for-business/by-solution/customer-service-solutions/solutions-services/inbound-solutions/self-service-automation/recognizer/index.htm
But I doubt it's cheap, judging by the kind of cars my friend (who does the
integration work) drives.
--Chris
------------------------------
Message: 6
Date: Thu, 3 Oct 2013 02:23:01 +0000
From: Brandon Lehmann <[email protected]>
To: "Hiers, David" <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [VoiceOps] (no subject)
Message-ID:
<15ae4040aa24964aae3da9f2de04c4f50103fb5...@w2k8-ex.corp.bitradius.com>
Content-Type: text/plain; charset="utf-8"
You are very welcome :D
We?ve had a lot of fun reading what the system is picking up.
From: Hiers, David [mailto:[email protected]]
Sent: Wednesday, October 02, 2013 3:16 PM
To: Brandon Lehmann; [email protected]
Subject: RE: [VoiceOps] (no subject)
I'm sorry to hear that you're having trouble, but I think that I have my first
entry in the "Best of VoiceOps Hall of Fame"!
David
From: VoiceOps [mailto:[email protected]] On Behalf Of Brandon
Lehmann
Sent: Wednesday, October 02, 2013 08:06
To: [email protected]
Subject: [VoiceOps] (no subject)
Good morning,
My apologies if this isn't quite the right list for this question.
We're in the middle of developing a VoIP IVR application and in one of our
prompts we need the user to speak names of people. Once the recording is
complete, we'd like to automatically convert that recording to text for saving
to a database.
Currently, we've been testing Google Voice's API and have had pretty decent
luck (compared to other 'free' solutions); however, we've also encountered gems
such as:
the lord's johnson (Delores Johnson)
oh my god it's got a carburetor (Ernesto Mogato, Edgar Carbrera)
we bake a 10 year reunion (Willie Baker, Daneil Munjez)
It appears that many of of the speech-to-text engines are designed for phrases
instead of names. Would anyone happen to have any recommendations for
speech-to-text engines that do a good job recognizing names? Are any of them
better than others regarding dealing with accents?
We're open to suggestions of the free, open-source, or commercial variety if
the accuracy is there.
Thank you,
Brandon Lehmann
_____
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and may contain information that is privileged and confidential. If the reader
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in error, please notify us immediately by e-mail and delete the message and any
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