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Today's Topics:
1. Re: (no subject) (Brandon Lehmann)
2. Re: (no subject) (Brandon Lehmann)
3. Re: Strange inbound Calls (Brandon Lehmann)
----------------------------------------------------------------------
Message: 1
Date: Thu, 3 Oct 2013 02:25:05 +0000
From: Brandon Lehmann <[email protected]>
To: Chris Boyd <[email protected]>, VoiceOps
<[email protected]>
Subject: Re: [VoiceOps] (no subject)
Message-ID:
<15ae4040aa24964aae3da9f2de04c4f50103fb5...@w2k8-ex.corp.bitradius.com>
Content-Type: text/plain; charset="us-ascii"
The powers that be made the comment today that "Dragon can do it, why can't
you?"
I'm willing to be that's out of the budget but I'll definitely make a phone
call.
> -----Original Message-----
> From: VoiceOps [mailto:[email protected]] On Behalf Of
> Chris Boyd
> Sent: Wednesday, October 02, 2013 5:43 PM
> To: VoiceOps
> Subject: Re: [VoiceOps] (no subject)
>
>
> On Oct 2, 2013, at 3:55 PM, Jay Ashworth wrote:
>
> > Now that we've gotten the humor part of the day out of the way, I'm
> > pretty sure that what you want to do is -- while not impossible --
> > something you can only ever expect to get 50-70% reliability out of,
> if that high.
> >
> > Proper names are only barely required to follow the usual
> > pronunciation rules of any given language, and are prone to come from
> > whatever language was native to the person's parents, which could be
> > anything (there are somewhere over 4000 langauges on the planet,
> IIRC).
>
> I've seen Nuance do some pretty amazing stuff in call center
> applications.
>
> http://www.nuance.com/for-business/by-solution/customer-service-
> solutions/solutions-services/inbound-solutions/self-service-
> automation/recognizer/index.htm
>
> But I doubt it's cheap, judging by the kind of cars my friend (who does
> the integration work) drives.
>
> --Chris
>
>
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
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Message: 2
Date: Thu, 3 Oct 2013 02:27:51 +0000
From: Brandon Lehmann <[email protected]>
To: Jay Ashworth <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [VoiceOps] (no subject)
Message-ID:
<15ae4040aa24964aae3da9f2de04c4f50103fb5...@w2k8-ex.corp.bitradius.com>
Content-Type: text/plain; charset="us-ascii"
In all honesty, I informed the powers that be that we'd be lucky to hit 25%
reliability; however, we all know how suits work.
I'm glad I'm hearing the same thing I told them in the beginning. I was
starting to think that maybe they were right and I was crazy.
> -----Original Message-----
> From: VoiceOps [mailto:[email protected]] On Behalf Of Jay
> Ashworth
> Sent: Wednesday, October 02, 2013 4:55 PM
> To: [email protected]
> Subject: Re: [VoiceOps] (no subject)
>
> ----- Original Message -----
> > From: "Brandon Lehmann" <[email protected]>
>
> > oh my god it's got a carburetor (Ernesto Mogato, Edgar Carbrera)
>
> That just made my whole day worthwhile. Thank you. :-)
>
> Now that we've gotten the humor part of the day out of the way, I'm
> pretty sure that what you want to do is -- while not impossible --
> something you can only ever expect to get 50-70% reliability out of, if
> that high.
>
> Proper names are only barely required to follow the usual pronunciation
> rules of any given language, and are prone to come from whatever
> language was native to the person's parents, which could be anything
> (there are somewhere over 4000 langauges on the planet, IIRC).
>
>
>
> Cheers,
> -- jra
> --
> Jay R. Ashworth Baylink
> [email protected]
> Designer The Things I Think
> RFC 2100
> Ashworth & Associates http://baylink.pitas.com 2000 Land
> Rover DII
> St Petersburg FL USA #natog +1 727
> 647 1274
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
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------------------------------
Message: 3
Date: Thu, 3 Oct 2013 02:31:35 +0000
From: Brandon Lehmann <[email protected]>
To: "[email protected]" <[email protected]>, Jay Hennigan <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Strange inbound Calls
Message-ID:
<15ae4040aa24964aae3da9f2de04c4f50103fb5...@w2k8-ex.corp.bitradius.com>
Content-Type: text/plain; charset="us-ascii"
I'll have to dig into our logs a bit closer. We've been seeing a bunch of 1s
voicemails appear from random calling numbers to one of our TFs the last few
months. I attributed it to listing the # on our ARIN and RADB entries for
our ASN but haven't had time to find the correlation.
From: VoiceOps [mailto:[email protected]] On Behalf Of Nick
Olsen
Sent: Wednesday, October 02, 2013 2:54 PM
To: Jay Hennigan
Cc: [email protected]
Subject: Re: [VoiceOps] Strange inbound Calls
If the call is answered by a human, They hear nothing on the other side. I
will ask our receptionist to allow the call to continue for a minute or so
and see if it hangs up at the 60 second mark.
Timing our own IVR. It takes exactly 60 seconds, If you press nothing to get
all the way 1 second in to voicemail. As these calls always appear leaving 1
second voicemails.
Nick Olsen
Network Operations
(855) FLSPEED x106
Image removed by sender.
_____
From: "Jay Hennigan" <[email protected]>
Sent: Wednesday, October 02, 2013 2:25 PM
To: [email protected]
Subject: Re: [VoiceOps] Strange inbound Calls
On 10/2/13 10:13 AM, Nick Olsen wrote:
> Hello Everyone,
>
> We've been seeing a lot of strange inbound calls to our toll free
> numbers recently. The only thing they have in common is the caller ID
> text is always a city and a state. And the the call duration is 60
> seconds on the dot..Every time.
Are the calls answered by a human? If so, what do they hear? If not
and it's an IVR, if you call and say nothing does the call drop in 60
seconds?
City and state are not uncommon for CNAM. Many CNAM providers will put
the city and state of the rate center for the NPA-NXX if caller name
isn't available.
--
Jay Hennigan - CCIE #7880 - Network Engineering - [email protected]
Impulse Internet Service - http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV
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------------------------------
Subject: Digest Footer
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------------------------------
End of VoiceOps Digest, Vol 52, Issue 4
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