Yes, I have taken a look at Enswitch by Integrics. Looks like a solid platform, but a little concerned about the user interface and overall design of the platform. Its not as polished as I would like it to be, but overall seems nice. For the price it seems like an awesome system. I don't like the tough of Asterisk being the core of the product.
So far based on recommendations I see Broadsoft, Metaswitch, NetSapiens, and Enswitch by Integrics as options. I am going to throw out 2600hz as a platform that might evolve into a solution to use, but its not there yet. Besides these 5, are there any other recommendations? On Thu, Oct 29, 2015 at 8:58 PM, Alex Balashov <abalas...@evaristesys.com> wrote: > Have you considered Enswitch by Integrics? > > It's the best of breed of the sort of thing that it is. Moreover, if > you'll tolerate BW price points, you'll think it's practically free. > > https://integrics.com/enswitch/ > > It's got the API and integration path requirement covered, too. I know > about a dozen operators and they're all pretty happy with it. > > If you talk to Alistair Cunningham, their director, be sure to relate that > Alex Balashov sends his regards. > > -- > Alex Balashov | Principal | Evariste Systems LLC > 303 Perimeter Center North, Suite 300 > Atlanta, GA 30346 > United States > > Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct) > Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ > > Sent from my BlackBerry. > *From: *Colton Conor > *Sent: *Thursday, October 29, 2015 21:50 > *To: *Rob Dawson > *Cc: *voiceops@voiceops.org > *Subject: *Re: [VoiceOps] 2015 Softswitch > > I appreciate all the replies to this thread. I can honestly say that no > one said it better than Rob Dawson. Especially the part about " 99% of > all Broadworks shops sell the same exact product. Whatever comes out of the > box, with the crappy BW portal, using Polycom phones but taking no > advantage of any of the advanced features that are available. I really > think that in the next few years that providers who are not offering a full > UC&C experience for their customers and not doing anything to differentiate > their products will start faltering. That innovative product suite is what > providers will need in order to be competitive in the future." > > I couldn't agree more as I feel that is where I am currently at, on a > Broadsoft platform, selling the same basic feature sets, at the same price > points, as everyone else. Hard to be innovative with Broadsoft when > Broadsoft nickles and dimes you for ever little feature especially when the > big competitors are giving these features away for free or at no cost > because their platform allows them to. > > So I am looking for a new soft-switch engine. Something that with API's I > can integrate into these existing services such as fax (that I wish people > would stop using). > > The only thing I have seem so far to come close as an all in one solution > is NetSapiens. I have not looked at Metaswitch as its too expensive unless > there is someone out there that has a wholesale, hosted, whitelable > Metaswitch product? > > Anything else besides Broadsoft, Metaswitch, and Netsapiens that fits the > bill? > > On Wed, Oct 28, 2015 at 12:50 PM, Rob Dawson <rdaw...@force3.com> wrote: > >> To be fair, what you are describing is not really a softswitch but a >> suite of applications that happens to be built around a switching platform. >> There are some vendors that handle parts of this well, Cisco HCS can >> provide a full UC&C suite including call control, multi-party video, IM&P, >> desktop/content sharing, delivers it all through the same Jabber interface >> on your desktop, phone, or tablet and has a beautifully simple user portal, >> at least in 10.x and up. Broadsoft has UC-One which provides basically the >> same feature set through a unified interface, though the portal is lacking. >> >> >> >> When it comes to some of the ancillary services though, it doesn’t make >> sense for a solution vendor to start looking at developing a full fax or >> call recording solution when RightFax and Hylfax, and whatever else already >> exist. Most of them stick to what they are good at – call control and >> features. If they need to provide video they buy a company, Tandberg for >> example. They want to add desktop sharing, buy WebEx. This is how Broadsoft >> acquired most (maybe all?) the constituent components of UC-One as well. >> >> >> >> If you start looking under the hood at any of the SPs that you mentioned >> I would venture to say that you would find a bunch of discrete systems, >> Broadworks or Asterisk for call control and features, Hylafax or Right Fax >> for faxing, an open source SMS gateway, etc. with a bunch of “glue” tying >> them together via APIs and a bespoke user interface to present a unified >> view to the customer, all tied into the providers BSS/OSS systems. That >> “glue” and UI is what is unique to each SP and is what turns a pile of >> boxes into a “solution”. It also allows you to add features and >> functionality easily when the next great app comes along, and prevents you >> from being tied to any one solution vendor. Hylafax doesn’t work out? Trash >> it and switch to XYZ fax, your custom UI obfuscates the change from the >> customer and they never know. >> >> >> >> I’ve said this before, 99% of all Broadworks shops sell the same exact >> product. Whatever comes out of the box, with the crappy BW portal, using >> Polycom phones but taking no advantage of any of the advanced features that >> are available. I really think that in the next few years that providers who >> are not offering a full UC&C experience for their customers and not doing >> anything to differentiate their products will start faltering. That >> innovative product suite is what providers will need in order to be >> competitive in the future. >> >> >> >> Let’s be honest, If you and I both sell Broadworks and you have a feature >> pack called “Premium” and I have one called “Executive” but they offer the >> same features and the only difference is price, then we are fully >> commoditized and can only compete on cost. Providing more services to your >> customer than your competitor is able to adds value and provides >> stickiness. Having a unique and differentiated product allows you to move >> the conversation away from cost, and towards the value that you can bring >> your customer. >> >> >> >> All that being said, I think you have a great list of features and an a >> good start because you are looking to model some of the companies that are >> already doing this successfully. I do think that you are asking too much if >> you are looking for a sole sourced solution. But, if you have the time, >> capital, and people you can certainly go out and find the best of breed for >> each component and then integrate them into your own unique platform. >> >> >> >> *Rob* >> >> >> >> *From:* VoiceOps [mailto:voiceops-boun...@voiceops.org] *On Behalf Of *Colton >> Conor >> *Sent:* Wednesday, October 28, 2015 9:55 AM >> *To:* voiceops@voiceops.org >> *Subject:* [VoiceOps] 2015 Softswitch >> >> >> >> I am still on the search for a 2015 grade multi-tenant soft-switch. >> Something that can compete with Vonage Business, Switch.co, and other newer >> innovative phone services. >> >> >> >> Here are the requirements I am looking for, so if anyone knows of >> something that fits this bill please let me know: >> >> >> >> 1. Has the ability to support SMS and MMS already. I am tired of so many >> softswitch vendors saying they are adding SMS or MMS as a coming soon item. >> It is 2015 people. SMS has been around since as long as I can remember. >> Most of the large wholesalers (bandwidth.com, Level3) support SMS, and >> some are supporting MMS. Not only should the softswitch support it, but >> they should have some way to allow the user to send and view these >> messages. >> >> >> >> 2. Supports call recording on both the inbound and outbound side. Should >> be able to see call recording through the web interface. Web interface for >> overall platform should be user friendly, and hopefully HTML5 based. >> >> >> >> 3. Supports Music on hold where you can upload multiple files. It can >> play these files in random order like a radio station. >> >> >> >> 4. Supports the OPUS codec and VP8 for WebRTC capabilities. Hopefully >> already has WebRTC capabilities. >> >> >> >> 5. Has a device provisioner where we can modify the XML files for each >> device at the global, group, or seat level. So many of our customers have >> special needs, and a one size fits all device template simply will not cut >> it. We should be able to reboot phones remotely, and push firmware. >> >> >> >> 6. Built in faxing support. >> >> >> >> 7. Voice Quality Monitoring built in. Should show MOS scores, Jitter, >> Packet Loss, for each call through the platform. >> >> >> >> 8. Busy Lamp field integration. >> >> >> >> 9. Some sort for mobile integration (beyond just call forwarding) for >> mobile employees who don't want a desk phone. This can be apps for >> smartphones, or something else. Most vendors say well our softswitch is SIP >> compliant so you can use the 1000's of apps that support SIP already. That >> will not cut it. >> >> >> >> 10. All the advanced features one would expect out of any modern hosted >> PBX offering. Auto attendants, call forwarding, time of day rules, >> voicemail to email, etc.. >> >> >> >> Does this simply not exist and I am asking for too much? Each of these >> are things my clients are requesting for. >> >> >> >> >> >> >> >> >> >> >> >> >> > > > >
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