We do this by default for our customers with SIP trunking. Just play it as early media and then send a busy. We have a monthly minimum spend of $200 per customer so it's not a big deal to do something for each one, we probably wouldn't do it for $50 customers.
On Fri, Jan 10, 2020 at 10:29 AM Deborah McDuffie <dmcduf...@socket.net> wrote: > Good morning, > > We've got a request from one of our SIP trunk customers, asking us to > provide an automated recorded message should their inbound call volume > unexpectedly exceed their trunk capacity (rather than a busy signal). They > don't want to have the calls rerouted, or answered, per se, or have people > leave a message - just an announcement that they have a situation that has > resulted in an excessive call volume, and asking people to call back. > > This is the first time we've gotten such a request, and it doesn't look > like a common SP service offering. Normally, customers just provide an > alternate overflow destination for us to send the calls to. Are there any > other service providers who have offered this kind of failover/overflow > service for exceeding trunk capacity, and, if so, how did you price the > service? Please feel free to contact me directly, if you have any > suggestions. > > -- > Deborah McDuffie > Sales Engineer > Socket Telecom > (573) 817-0000, ext 157dmcduf...@socket.net > > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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