After getting some solid advice from a handful of people on the list, I called Charter and said "Ok--I give up. If you can't help me, I guess I'll see if NPAC or the FCC can help sort this out."
They replied "Just sign a LOI with voip.ms and have *them* pull the CSR". I forwarded the message on to voip.ms and they acted like it was a novel concept. The previous 6 port attempts all were rejected within 45-90 minutes. This attempt has been "processing" for 6 hours now. Hopefully that's a good sign. I've ported numbers between a lot of carriers over the last 10 years and Comcast is the only one that has me sign an LOA and include a copy of the losing carriers bill. All the other providers just ask for a copy of the bill and have no trouble. This is the second batch of numbers I've ported away from Charter/Spectrum when they doubled the price of their phone service when I upgraded to a faster cable plan. The first batch had zero problems when I submitted a copy of the bill, but this one they've dug in their heels and don't want to let 'em go. -A On Thu, Jun 18, 2020 at 2:55 PM jd <j...@boldnetworks.net> wrote: > I’m having this same issue with ringcentral, nobody is answering me and > they’re claiming to not even see the port request, it’s just rejected. > > > > There must be better protection here, ringcentral is raking in a lot of > money on something that isn’t used and they know it.. > > > > *From:* VoiceOps [mailto:voiceops-boun...@voiceops.org] *On Behalf Of *Aaron > C. de Bruyn via VoiceOps > *Sent:* Wednesday, June 17, 2020 10:56 AM > *To:* voiceops@voiceops.org > *Subject:* [VoiceOps] Charter/Spectrum Port Out? > > > > Is there anyone at Charter/Spectrum (Oregon area) that can help with a > port out? > > > > It's been rejected 5 times now. > > Every time I call in, the rep gives me a slightly different variation of > the address to re-submit. > > > > The winning carrier keeps getting rejected and asks for a CSR copy. > Charter/Spectrum flat-out tells me "we don't do CSR reports for small > business customers" and then proceeds to give me a slightly different > version of the address every time I call in. > > > > They absolutely refuse to let me talk to or communicate with the team that > actually makes the accept/reject decision to find out why. They simply say > "it was rejected because of the address". > > > > I've spent hours on the phone over the last few weeks and I'm getting > nowhere. > > > > Thanks, > > > > -A > > > > > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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