We play them a little audio telling them that they dialled 9 for an outside line but that they don't need to, and that the call will now be put through for them anyway (with the 9 stripped off). It adds about 4 seconds onto the setup time per call playing the audio and usually only takes 2 or 3 calls per user before they've re-programmed themselves not to trigger it any more :)
(and the fax machines never notice) Pete > On 20/07/2020, at 4:07 AM, Mike Johnston <mjohns...@wiktel.com> wrote: > On 2020-07-19 00:10, Matthew Yaklin wrote: >> they still want the 9. Sigh. > > Sigh, indeed. I have heard this from manglement on a couple occasions. Yet, > when I remove the 9, especially when replacing a phone system, I am usually > thanked by the individuals that actually use the phones. _______________________________________________ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
