Thanks Michael, I thought about US Telecom and a traceback, but since the "bad" call isn't on our network (we do not know who's network it is on) I am not sure what they can do. Maybe I will see if I can just have a conversation with them about it.
On Fri, Nov 6, 2020 at 11:36 AM mgraves mstvp.com <mgra...@mstvp.com> wrote: > Are you engaged with the US Telecom Industry Traceback Group? > > > > https://www.ustelecom.org/the-ustelecom-industry-traceback-group-itg/ > > > > They are the trade group that coordinates traceback of illegal > robocallers, providing evidence to enforcement agencies. > > > > Michael Graves > > mgra...@mstvp.com > > o: (713) 861-4005 > > c: (713) 201-1262 > > sip:mgra...@mjg.onsip.com > > > > *From:* VoiceOps <voiceops-boun...@voiceops.org> *On Behalf Of *Christopher > Aloi > *Sent:* Friday, November 6, 2020 10:29 AM > *To:* Voiceops.org <voiceops@voiceops.org> > *Subject:* [VoiceOps] Confusing Spoofing Customers > > > > Hey All, > > > > We have observed multiple reports of our business customer telephone > numbers being used by a bad actor leaving messages for consumers. The > consumers receiving the call do not have a direct relationship with us. > The bad actor presents “unknown” as the caller-id and leaves a harsh > message asking for personal information and demanding a call back (illegal > sounding collector call). The number the bad actor leaves to be called > back (in a verbal message) is owned by one of our business customers. So, > the response to the “bad” call goes back to the legit company. The > consumer calls our business customer back and explains the message, the > business customer has no record of an outbound call to the consumer and is > perplexed by the call. > > > > We have a few customers impacted by this and in every instance we have no > record of the outbound (bad actor) call leaving our network. I can’t > figure out the scam here, they aren’t pumping traffic and the call goes > back to the legit business, leaving no opportunity for the bad actor to > engage with the consumer. Anyone have any thoughts? >
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