PS: Nice side-effect: the scam calls never make it your customer so
they'll be annoyance-free from that moment on. You will be their human
filter for the time being. :-) And if the scammers continue to call you
have more leverage, can capture RTP, and maybe you can get your inbound
"upstream" provider to eventually get to the real source (in cooperation
with their upstream, and so on).
Am 08.11.2020 um 09:14 schrieb Markus:
Is your customer a large company? If not, or even if so, maybe they are
flexible enough for the following: agree with them that while the
problem persists calls with "unknown" CLI will get routed to you instead
of them. You pick up those calls and answer in the name of your
customer's company. If the caller is legit, you just pass the call on to
your customer's real line. If the caller is the scammer, you talk with
them and use your best social engineering skills to find out who is
behind it and what they really want and then work from there.
Good luck.
Am 06.11.2020 um 20:15 schrieb Christopher Aloi:
Thanks Karl,
We only get the consumer (who is clueless) on our network, so a
traceback I can't open a ticket on that call. I would need to see the
bad-actor traffic, which I do not.
On Fri, Nov 6, 2020 at 11:38 AM Karl Douthit <k...@piratel.com
<mailto:k...@piratel.com>> wrote:
Sounds like you have either:
A) The group making the calls are trying to get live people, and
when they leave a message they are leaving a "real" call back number
in an attempt to play at being legitimate, even if that number does
not go back to them.
or
B) The group making the calls were giving a random / bad /
incorrect number to use.
Either way, I'd request a traceback from your inbound trunks that
the call came in on and see if the process can work its way back to
the originator of the call. You can also file a complaint with the
FCC but that will take longer to get processed. Or do both.
In the meantime if this is becoming an issue, you could perhaps put
a rule for your customer that "unknown" gets routed into an IVR or
voicemail bucket for validation later on.
On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <cta...@gmail.com
<mailto:cta...@gmail.com>> wrote:
Hey All,
We have observed multiple reports of our business customer
telephone numbers being used by a bad actor leaving messages for
consumers. The consumers receiving the call do not have a
direct relationship with us. The bad actor presents “unknown”
as the caller-id and leaves a harsh message asking for personal
information and demanding a call back (illegal sounding
collector call). The number the bad actor leaves to be called
back (in a verbal message) is owned by one of our business
customers. So, the response to the “bad” call goes back to the
legit company. The consumer calls our business customer back
and explains the message, the business customer has no record of
an outbound call to the consumer and is perplexed by the call.
We have a few customers impacted by this and in every instance
we have no record of the outbound (bad actor) call leaving our
network. I can’t figure out the scam here, they aren’t pumping
traffic and the call goes back to the legit business, leaving no
opportunity for the bad actor to engage with the consumer.
Anyone have any thoughts?
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