It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy.
On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <oren...@gmail.com> wrote: > Carlos, > > From my experience, this is the employee with VZW not knowing how to port > a landline (I am assuming you are VoIP obviously). > What we do is ask our customers to find a rep that knows how to do it or > know what they are doing, or simply ask for a supervisor. > And we emphasize that they should mention they are porting a landline. > > Good luck. > > Oren > > On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalva...@gmail.com> > wrote: > >> A customer is porting a number to VZW, and they can't figure it out. >> They called me to ask if I had "more info" to help them port out from >> Commio. My return call went to VM, so I don't have more info, but thought >> I'd ask here on the list. Any ideas on how this can be, or what to >> recommend? >> >> I know Verizon is a small carrier, and may not be wise to the ways of >> telecom. >> >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> >
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