We get this frequently as well. It’s concerning that it normally comes from newly ported customers. But the carrier always states that it is most likely the recipients spam service. I send my customers the same KB every time.
Many times legitimate numbers show up as spam on Mobile carriers' spam filter list. While, there is not much we can do currently as these lists are predominately “crowd sourced”, we can provide you with information on how to request your numbers be removed Verizon Wireless – https://voicespamfeedback.com/vsf/ Tmobile/Sprint – https://calltransparency.com/ ATT – https://hiya.com/manageyourcallerid Thanks, Shripal > On Nov 15, 2021, at 10:16 AM, Izzy Goldstein - TeleGo <igoldst...@telego.net> > wrote: > > > We get Support Tickets from our clients that when they call their Customers, > their customers see the call from Possible or Potential Spam etc > > I reached out to our vendor we use for Termination, who is an aggregator > and they say the issue is with the person getting the call, > > Why is this happening to my customers DIDs? > We get this complaint from several of our clients > Could it be that our vendor is using a bad carrier to terminate the calls? > could it be some spammer used my customers DID as their ANI so it got flagged > as spam ? > > has anyone dealt with this or a similar issue ? > > > -- > Izzy G > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops
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