If you are a carrier you can sign up for the NPAC Helpdesk (online) for
free, but you do need to provide proof of liability and workers comp
insurance. The contact information for each carrier is noted in the
contact section of the bulletin board.
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2023-01-27 07:30 PM, Nathan Anderson via VoiceOps wrote:
Hey all,
As someone who still relies wholly on CLEC partners for TDM-to-IP &
numbering resources, and thus has no access to NPAC, how would one
hunt down contact information for a telecom's porting department, if
it was not published anywhere on their public web site?
Rumor has it that NPAC has a list of contact info for all
participating entities...is that the only centralized list of its
kind? Also, would any telecoms without their own numbering resources
be listed in there?
Reason for question is that we are beating our head into a brick wall
trying to port some numbers currently attached to analog landlines
over for a new sub. The billing entity seems to just be a reseller as
far as I can tell, as LRN lookup for all numbers show the local ILEC,
and I can't find any sign that this entity has any numbers or even an
OCN to their name (though I also do not have copy of LERG to check,
either). Porting dept. for winning carrier is submitting LSR to the
ILEC, not the reseller, and naturally getting a slew of rejections
back.
The one contact that the end-user has for this reseller has not been
super-helpful. They insist that the winning carrier needs to "reach
out to [our] port team to coordinate" but when I ask for contact
details, I'm told he doesn't have them to share & that the "porting
department of the new carrier should be aware of the process".
Oh really? And how exactly are they supposed to find the contact
information for your ports people?
Just in case (as I suspect) they don't already have it at their
fingertips, I'd like to find and share this contact info with our
underlying carrier in order to help grease the wheels and avoid any
further delays.
Thanks,
-- Nathan
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