Hello Tommy
On 11-Jan-01, you wrote:
> I understand that EI5 is not as "free" as most of the people
> who use it believe. Everyone who buys a Compaq, HP, Dell
> Gateway, Micron, etc. pays about $100 for Windows/EI/Outlook.
Internet Explorer is free to you. It doesn't come free when you
buy a PC, simply because you buy Windows. But Windows isn't
IE (ha ha :) and it can be downloaded as a seperate product -
as in the case of Internet Explorer 5 on the Macintosh. In this
case, IE5 is technically a free viewer for Office documents ;)
> Vapor should have it so good! That's why I pay for Amiga
> software and not Microsoft software. But I don't think Vapor
> wants me to pay for software that can't be used.
Voyager works fine. Voyager 3.1 worked fine, Voyager 3.2
worked fine (oh, okay, so maybe 3.2 didn't ;) and you get
regular snapshots of the latest versions.
Technically, Voyager actually has better standards support
than Mozilla in some areas.
What more do you want? Blood? Sex?
> Perhaps you are content to buy products without a promise
> of service after the sale but I am not.
Is there any guarantee of support offered by Vapor products?
No. It's YOUR tough shit if you don't like the ZERO support
as offered in the license agreements. It's also your tough shit
if you don't think the support you get that is greater than the
ZERO support outlined in the terms and conditions.
If you don't like those terms and conditions (I beleive they're
included with the Registration Utility) then you shouldn't have
accepted them.
You have this mailing list, almost a direct line to the author,
and that's good support. You get to report bugs to people
who'll act upon them. No amount of whinging and whining
is acceptable though. Griping that V is "almost unusable
for me" and that "Olli[e] should do something about it" is
contrary to the terms you accepted when you bought the
keyfile: he's certainly not obliged to do you any favours
and would be perfectly entitled to stop work on V³
tomorrow. But he doesn't.
Do you get this same kind of support from Microsoft when
IE starts to break on webpages? Do they help you sort out
your system when it fails? No.
You're lucky to get after-sales support. Can someone link in
that mail by Holger Kruse that explains this better? :)
As for me being happy: I bought my V³ keyfile the moment
I could, and I've been happy with it ever since. If I was not
happy with it, I would not have been motivated to write the
TTF tutorial. Or do anything else V-related.
Thanks
--
Matt Sealey <[EMAIL PROTECTED]>
Website http://www.kittycat.co.uk
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