Hello Stewart, I have had ADSL with iinet for months now and it runs perfectly, and their service has been excellent. I had few problems at initial connection, and they readily agreed that I only start paying once the connection was up and running properly which took a couple of days. Ted Burbidge
-----Original Message----- From: Stewart Woods [mailto:[EMAIL PROTECTED] Sent: Tuesday, 6 May 2003 16:09 To: wamug org Subject: iinet - The Final Showdown! Meanwhile WAMUGers, back in iinet adsl-land - "where plasticine flowers eat marshmallow pies" After trying every possible mtu rate that iinet tech support could think of I was informed that they really don't know what to do about it. Apparently, "the fault is with telstra and may take up to 3 months to fix properly if you can be patient" and, interestingly, when I suggested going to another ISP: "Oh, you won't get this problem with other ISP's Sir!" (I don't think he was supposed to say that!!!!!) Excuse paraphrasing for brevity (the actual conversation was about an hour): Me: So you're saying it'll be another few months maybe before this works properly? iinet: yes, Sir, but we're working on a band-aid style fix which should be ready in a couple of weeks... Me: So I just use my dial-up until you've got it figured? iinet: yes sir, and I'm prepared to offer you a full MONTH off your adsl bill.... me: From when exactly? From when the adsl starts working properly? iinet: No Sir, from when you signed up with us 2 weeks ago... me: But I don't have adsl yet...so if you don't figure out a fix for this then I'm paying for adsl despite the fact that you haven't supplied it? iinet: Sir, you have an adsl connection, it's just not working like you want it to - can't you live with having to click all URL's twice - it's just a minor problem.. me: ....and the fact that my browser hangs all the time because it can't recieve packets isn't a problem? iinet: Well, you do have a connection, sir me: so, perhaps everytime I want to use my chat client you're suggesting I disconnect from adsl, dial up, chat, disconnect, then reconnect to adsl to browse the web etc, so you can bill me? iinet: let me talk to my supervisor for a moment.... <extended pause> iinet: sir, I've been authorised to refund you the full cost of your 3 months adsl... me: ...and the $100 set up fee? iinet: Sorry, Sir, that money was paid to telstra - we can't refund that me: but I'm not in business with telstra, you guys are...seems to me you should be having a word with telstra.... iinet: Well, you do have an internet connection, sir me: yes, but I'm paying for an internet SERVICE, and I don't have one of those... iinet: I'm sorry, I definitely can't refund you with the $100 from telstra me: Then you need to put me through to someone who can.. <Extended pause> iinet: Sir, I do apologise, my supervisor has authorised me to refund you the $100 set up also... me: Apology accepted...(sort of) Off to find another adsl supplier ;-) -- Stewart Woods -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.html> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.html> Unsubscribe - <mailto:[EMAIL PROTECTED]> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
