Some days are ok, on others I can get the home page but no email, yet again
on others I can receive email but cannot send it (or vice versa).
Numerous calls have been made to their tech support line, and everything on
the face of the earth has been blamed except iinet. Cable is to long or
wrong brand? Telstra is at fault, or it is the lightning, it is a systemic
problem with OS9/X or what ever system I happen to be running.
They regularly seem to have authentication problems with their POP
servers. And I know it's iinet's fault because I can POP mail off
other servers over the same connection without any problems. It
usually goes away after a couple of hours.
FYI, to quote iinet's newsletter:
The Managing Director said:
August was another unbelievably busy month at iiNet, as you will
see from the lead article in our newsletter. We're starting to
get on top of the backlog of calls and emails, and I hope you'll
find it much easier to get through and talk to us if you need any
assistance in the future.
Elsewhere in the newsletter:
Contact Centre Inundated by Requests for Virus Support Information
===============================================================
August saw our Contact Centre inundated with support enquiries
and requests for information, after the latest virus threat from
Blaster Worm and SoBig was unleashed on unsuspecting Internet
users.
These viruses and countless others like them are often spread via
email or a security hole in your Windows operating system. The
best way to ensure your hardware and data are protected, is by
regularly updating the operating system of your computer. The
Contact Centre reported a significant increase in the number of
calls received during August. Current figures indicate that an
additional 30,000 enquiries were answered by our customer service
consultants last month. Check out our Contact Centre statistics
below.
Here are some interesting stats from our Contact Centre Team:
. Number of calls per month: Approx 80,000
. Average length of each call: 10 mins
. Total number of operators: 140
. Calls answered by operator per day: Between 40 and 50
. Average emails answered by Contact Centre: Approx 1000 daily
Obviously all those pesky Mac users asking questions about the
viruses affecting their machines :)
Have fun,
Shay
--
=========================== Shay Telfer ================================
Perth, Western Australia Technomancer Join Team Sungroper, race the
Opinions for hire [POQ] 2003 World Solar Challenge
[EMAIL PROTECTED] fnord <http://sungroper.asn.au/>
