> Since I own a Mac and use a good ISP, I have no need to ring the support line. > > Nearly did not send the above statement, was thinking the dog may > come back and bite me, I will take the chance. <smile>
good point, different users do - dont need support with their account ;) Getting in touch with isp's for other matters is also important in my experience, like being able to talk to someone that understands what a traceroute is when you suspect one of their links is broken or being able to talk to someone when your CC gets billed double :) I guess with the reliability of service being provided and the features/prices becoming so similar, support is really one of the last metrics to measure a good isp :) -- luke
