I couldn't agree with Tim more. I'm afraid a shopfront retailer and a
website/mobile phone "retailer" are simply NOT comparable.
And I think the list should lay off the thinly veiled whinges about our
shopfront retailers. Do we want shopfront retailers for the mac or
don't we?
Hey, there will be good and bad stories about every dealer, but if they
are no good they will sink under their own weight without any help from
WAMUG members.
And I really don't like the idea of any postings to this sort of list
about our shopfront retailers - it is too open to abuse and planted
stories.
Dudley Gager
Declaration of interest:
1. I have never met Daniel Macwizardry and I have no connection with
any retailer shopfront or otherwise.
2. I have had perfectly adequate service from various retailers over
many years going back to a 1985 Random Access in Collins St Melbourne.
3. I have had wonderful help from this list on numerous occasions.
On 05/08/2004, at 10:45 PM, Tim Law wrote:
Hi,
I'm one of the obviously large band of Macwizardry supporters, but I'd
like
to add a note of caution about the polling to ensure, pardon the pun,
apples
are compared with apples.
One of Daniel's strengths as I have experienced, is his personalised
service
coming to home or office when needed. It's great. No question.
But as far as I know he doesn't have a showroom or staff. Now this
isn't a
weakness if people know 'kind of' what they want. But what about
people who
need to 'see' what is on offer from Apple and need to go into a shop,
or are
new to Apple customers? Whilst it is entirely fair to expect a high
level of
personalised service and quality advice from a shop, it's a bit tough
on
them to be compared with someone who doesn't have the shop part of the
business to contend with.
I might be digging myself a hole here, but all I am trying to point
out is
that whatever survey is done needs to be fair to the various styles of
businesses around.
We need the shops, and we need the Daniels. Let the survey reflect
that -
especially if it's going to be a nationwide exercise.
Thanks
Tim
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