Hi, My friend has a Powerbook 12inch 1Ghz running 10.3.7, one year old, that is having major problems opening iTunes and Entourage.
When he tries to open iTunes there is a spinning ball that goes on endlessly. This has only happened since he downloaded the latest 4.7.1 iTunes. Applecare has talked him through all the options they can think of to no avail. He stopped using Entourage when it kept crashing and wanting to send reports to Apple. He is very computer savvy, but only moved from the dark side with the purchase of this Mac last year. I've got him repairing permissions using Disk Utility at the moment just to him into the diagnostics side of things. He'll run Onyx when that is finished. He has Nortons which up to date, so I'm thinking it's not a virus. He's borrowed my copy of Diskwarrior to see if that will help sort things out, and now cannot reboot from the DW CD in order to run DW. He IS holding down the C key to start up from the CD, and a message appears telling him he needs to reboot. ie it's not rebooting from the CD. I've never seen that before with DW so can't help him. He also cannot change the permissions necessary to allow Disk Warrior to work from the CD after he has started up in OS 10.3.7. We've done the 'Get info' and tried to change permissions there. The icons he needs to change are dimmed. A little later: He's just told me Disk Utility has frozen half way through Verifying Disk Permissions, and he can't go back to the finder or use the Dock etc etc. All sounds rather desperate. Any hints please? Thanks Tim
