Hello Everyone,

Hope you all had a merry Xmas and not too many sore heads today ! ?

A question ( at the bottom )  for some one with the know how ........


Preamble
My daughter is home from San Diego for the week and we cannot get her
PC laptop to work through a VPN to the Desktop on her PC at work.

Yes ! It's holiday's time but she needs to do this. My ISP has been NO help so far .

We are connecting her Laptop into a Port on my Netcomm1300 Plus4 ADSL modem.
Line runs at 1500 / 256

Laptop will connect to internet and browse quite OK.

Procedure to get to remote Desktop :

Click on VPN connect icon on Laptop
it asks for a Password ....
Password is entered  and the Laptop should access the San Diego site.

A  " connected "    indication shows OK

CLICK On Laptop Remote DesKtop CONNECTION ICON
which should send data into the server at SD and cause the daughter's PC Desktop screen to appear
with a Login screen

We get nothing ... just a blank screen ... !


**********************************************************

Laptop is OK, as it will access the remote desktop from my next door neighbour port on 4 port Router/modem ,
also from a PC shop ethernet
and from a Macdonalds wireless connection.

So problem should be due to ISP
(ISP has fobbed us off to their specialist staff who are available Wednesday !)
OR
settings in my ADSL modem.

QUESTION : Does anybody know if we need special settings in the ADSL modem to run the VPN
                        and remote Desktop.

Help would be most appreciated

Thanks in advance

Bob