Yvonne, I've had three or four modem/routers with broadband and recently received the same unit your friend has.
I had the same problem and did the opposite to what Tobes suggested - I rang iinet support. Yes, there was a Q waiting to be answered, but they were very professional about stepping through each potential problem. In the end they determined the modem was faulty and I got a replacement. They DO enter all your details into the modem before sending it, and mine had not saved it properly - sounds the same as your friends. The other thing is that they always send the routers out with wireless disabled. He could try connecting via ethernet cable to the back of the modem and see if he gets the same error message. However if he can connect that way then he needs to go into the router at 10.1.1.1 password admin. On the left hand select advanced setup and go down to Wireless then click Enable. Tim on 19/3/06 5:04 AM, WAMUG Mailing List at wamug@wamug.org.au wrote: > Subject: Re: getting started with iinet and wireless router > Date: Sat, 18 Mar 2006 10:39:28 +0800 > X-Mailer: Apple Mail (2.746.2) > > > Yvonne, I spent 2 weeks sorting this out for myself. The best thing > your friend can do is call Belkin's tech support. It can take up to > 45minutes to get to a tech support person, but they're surprisingly > savvy and helpful. > > Cheers, > Tobes. > > > > On 17/03/2006, at 7:58 PM, wyvern wrote: > >> Hi all, >> >> I have a friend who has signed up for ADSL plus with iinet and been >> supplied with a belkin wireless router and he's having trouble >> getting started. >> >> He is using a new laptop with 10.4 which he uses at school where >> they use airport in all classrooms so he has used it before. He >> expected since iinet said the router came configured that it would >> be simple to plug and go but nothing. >> >> He has logged in to the router using ethernet and the message he >> gets is 'line not up' >> >> can anyone help please as i know nothing about wireless. [anyone >> happy to accept a call from him to talk him through would be a >> magic bonus] >> >> thanks >> >> Yvonne
