Hi !
I received email from bigpond advising that that they are " upgrading
" their bigpond security Products, but enquiring into this ,as below,
it appears that they have made no provision for us Mac users as from
31 March 2008. any Mac users with Bigpond ought to make their
feelings felt by notifying them that they are " NOT HAPPY "
below is what transpired between myself and them for
your information
Their email to me ( shortened )
To help us stay on top of an ever-evolving array of internet threats,
we're upgrading our range of BigPond security products.
As a result of these upgrades, your current BigPond Personal Firewall
and/or BigPond Anti-Virus protection subscription(s) will no longer
be available from 31 March 2008.
Instead, they'll be replaced by a single integrated security package
called the BigPond Security Solution, which you'll be able to
subscribe to monthly or annually.
My question
at the moment I have your virus/anti spam protection, as from 31
March 2008 it appears I will have no protection,
what arrangements will you have in place for Mac users, are you
making any arrangements for Mac users, or will I be left to my own
devices after being a Bigpond user for lord knows how long !
Their email to me (shortened)
Thank you for your email, my name is !!!!!!!!!!! and I appreciate you
taking the time to contact us. I understand that you are querying the
security services for your BigPond account.
I am more than happy to assist you with this. However, In order for
me to be able to provide you with the information that you require,
can you please supply me with the following details so that I can
validate your identity:
- Full name.
- Street address on your BigPond® account including state and postcode.
- Date of birth.
- Full telephone number including area code.
details sent by me ( I only asked a question-why the above req'd I
don't know)
Their email to me(shortened)
I have looked into this furgher for you, and can confirm that the
Internet Security Pack does not run on Apple Mac. I apologie for any
incovnenience caused as regrettably we do not have a security pack
that does support Apple Mac
My question
Are there any provisions in the near future to support apple macs, or
indeed will the security pack be made available to apple users at
all, and if not WHY not.
Thank you
This is certainly a possibility, and i have sent this feedback
through to our products team for their consideration. I understand
that this may be inconvenient and i apologise for this.
Thank you for choosing BigPond.
Well there you have it, if you feel agreived why not send them a
email, shouldn't we all br treat the same
Sorry its long
Bill
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