Hi folks
Looking for some help to sort out an issue with 'missing' toolbars in Word 2008.
System details:
iMac (current model) running MacOS 10.6.6
MS Office 2008 for Mac: home and student
There are three user accounts on the computer. 2 users have left all the preference settings as default and are not experiencing any problems. One user 'tweaked' the settings for their preferred font, font size, margins etc. That is the user that is experiencing problems.
When opening a new document, or opening an existing file, in word, the toolbars are not visible. When going to View > Toolbars the standard and formatting toolbars are already selected. When I deselect the standard toolbar there is no change, but then if I select the standard toolbar again all three toolbars (standard, formatting, review) appear, but only the first one of two items of each toolbar. If I then right click on one of the toolbars, and select 'reset toolbars' the three toolbars the appear correctly. However whenever you open a new document it does retain the changes.
From this behavior, and the fact that the other two users are not experiencing the same problem I am assuming that it is an issue with the particular users preferences. So I tried to delete them, except that I could not locate the preference file. I thought it was under the 'microsoft user data' folder but when I trashed that - no change. Other than that I could not find a file that I could identify as the appropriate preference file.
Can anybody point me to the correct file to delete and/or reset the user preferences for this user?
Thanks
Daniel F
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