Hi Robert, The answer may lie in the log files which can be accessed in the Console.app
Applications > Utilities > Console.app But before going down that road MYOB is definitely responsible. I can't quote the actual law (in Canada it's the 'Sales of Goods Act') but if you sell a product that does not perform the function for which it is designed the purchaser is entitled to full refund. The accountant probably doesn't want a refund but I think he should be more assertive with MYOB. However, if that is not the path he wishes to follow, see if the log files offer a clue as to why the app isn't launching. What version OS X does he have and is it a standard install -- in that has he installed any exotic apps as yet? Cheers, Carlo On 2011-07-19, at 12:02, Robert Miller-Eves wrote: > > My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro > with a view to migrating across to our wondrous System!. He installed MYOB > Account Edge V9.6 so that he could view my business file. The programme > refuses to even open ,let alone open my ,or any of his other MYOB files. He > tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB > Hi Fi,from whom he purchased the Mac,are not interested either,and,of course > Mac Support say it's a MYOB problem. The poor man is at his wits end and is > now regretting his adventure into MacLand! Can any of you chaps offer any > advice -it would be a shame to lose him back to Windoze. > > Robert Miller-Eves > North Fremantle Leadlights > bobme...@highway1.com.au > Phone 0411618793 > Website :- http://gallery.me.com/northfrem.leadlights > > > > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
