-- Another great tip, Ronni, to use Activity Monitor for a force quit. I was able to use it to get of an unwanted application (Nokia Multimedia) which wasn't a real problem, but didn't work....
David / Feb 8 ====== On 8 February 2012 11:11, Ronda Brown <ro...@mac.com> wrote: > Hi Peta, > > I found time to read your email again … I was doing too many things at once > when I first quickly replied to you :-) > You mention they tried to ‘Force Quit’ Safari, but did they try Force Quit > from the Apple Menu? > > Try "force quit" from under the Apple menu (Apple icon) > > If that doesn't work: > > 1. Open the Activity Monitor /Applications/Utilities > > 2. Select ‘My Processes’ from the pop up menu on the right. > > 3. Then click on ‘Process Name’ (so everything stays still so you can select > a process) > > 4. Select Safari. > > 5. Click the Red Force Quit button. > > Does Safari Quit? > See if they can now correctly shut down the Mac … Apple Menu > Shut Down. > I don’t want them turning the Mac off from the switch at the back. > > Cheers, > Ronni > > On 08/02/2012, at 10:34 AM, Ronda Brown wrote: > >> Hi Peta, >> >> Was he running Windows in …Parallels? >> If so did he quit Safari while in Windows / Parallels an then shut down >> Windows? >> >> Cheers, >> Ronni >> >> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >> 2.3GHz / 8GB / 750GB @ 7200rpm HD >> >> OS X 10.7.3 Lion >> Windows 7 Ultimate (under sufferance) >> >> >> On 08/02/2012, at 10:25 AM, peta wrote: >> >>> >>>> >>>> >>>> Good Morning >>>> >>>> I have just had a phone call from my daughter regarding a message on her >>>> Mac. >>>> >>>> Her son had been working on homework on a Windows application and using >>>> Safari. >>>> >>>> All of the Windows applications are closed, no light showing underneath >>>> them on the dashboard. The only lights on the Dashboard are below Finder, >>>> as normal, and under Safari. >>>> >>>> However, they cannot Quit/Exit Safari, it will not allow them to do this >>>> and the Quit/Exit option is not highlighted. >>>> >>>> They have tried Force Quit with no luck at all. When they try to turn the >>>> Mac off from the switch at the back, they get a message something like >>>> "Safari will not allow the Mac to close". >>>> >>>> They now have to leave to go to school and work, and were just going to >>>> try and put the Mac to sleep. I don't know if they were able to do this. >>>> >>>> Does anyone have any advice that I can pass on to them? >>>> >>>> Many thanks in anticipation, >>>> >>>> Peta >> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
