Ronni Thank you so much. My daughter had a Parent/Student Meeting to go to straight after school but she is now home and has read your suggestions (as below).
Yes, she followed your instructions and all is now back to normal, - so she also sends her "Thank You To Ronni". Have a nice evening Ronni, Peta On 08/02/2012, at 11:11 AM, Ronda Brown wrote: > Hi Peta, > > I found time to read your email again … I was doing too many things at once > when I first quickly replied to you :-) > You mention they tried to ‘Force Quit’ Safari, but did they try Force Quit > from the Apple Menu? > > Try "force quit" from under the Apple menu (Apple icon) > > If that doesn't work: > > 1. Open the Activity Monitor /Applications/Utilities > > 2. Select ‘My Processes’ from the pop up menu on the right. > > 3. Then click on ‘Process Name’ (so everything stays still so you can select > a process) > > 4. Select Safari. > > 5. Click the Red Force Quit button. > > Does Safari Quit? > See if they can now correctly shut down the Mac … Apple Menu > Shut Down. > I don’t want them turning the Mac off from the switch at the back. > > Cheers, > Ronni > > On 08/02/2012, at 10:34 AM, Ronda Brown wrote: > >> Hi Peta, >> >> Was he running Windows in …Parallels? >> If so did he quit Safari while in Windows / Parallels an then shut down >> Windows? >> >> Cheers, >> Ronni >> >> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >> 2.3GHz / 8GB / 750GB @ 7200rpm HD >> >> OS X 10.7.3 Lion >> Windows 7 Ultimate (under sufferance) >> >> >> On 08/02/2012, at 10:25 AM, peta wrote: >> >>> >>>> >>>> >>>> Good Morning >>>> >>>> I have just had a phone call from my daughter regarding a message on her >>>> Mac. >>>> >>>> Her son had been working on homework on a Windows application and using >>>> Safari. >>>> >>>> All of the Windows applications are closed, no light showing underneath >>>> them on the dashboard. The only lights on the Dashboard are below Finder, >>>> as normal, and under Safari. >>>> >>>> However, they cannot Quit/Exit Safari, it will not allow them to do this >>>> and the Quit/Exit option is not highlighted. >>>> >>>> They have tried Force Quit with no luck at all. When they try to turn the >>>> Mac off from the switch at the back, they get a message something like >>>> "Safari will not allow the Mac to close". >>>> >>>> They now have to leave to go to school and work, and were just going to >>>> try and put the Mac to sleep. I don't know if they were able to do this. >>>> >>>> Does anyone have any advice that I can pass on to them? >>>> >>>> Many thanks in anticipation, >>>> >>>> Peta >> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
